Senior Cisco Unified Communications Engineer (VoIP)

Senior Cisco Unified Communications Engineer (VoIP)Summary: Genoptix is a multi-site facility leveraging the Cisco VoIP Telephony suite including Call Managers, Unity, Call Center, and more in a highly available environment. We are looking for an Engineer to oversee the daily operations and expansion of the system as well as work with third party integrators to implement new features and functions. Essential Duties & Responsibilities:  Performs voice and data network troubleshooting to isolate and diagnose problems Support voice and data products and services for corporate and call center’s daily operations Manage internal and external SLAs and provide effective escalation of issues as necessary to voice and data networks Research and evaluate new technologies and recommend their adoption to Call Center or IT Management Suggest, architect and implement features and services Work with department heads to identify needs and implement enhancements Manage external Telco vendor and supplier relationships relating to voice and data products Participate in staff meetings and related activities; attend classes and workshops to stay current with Information Technology issues related to telephony  Qualifications Experience designing and implementing Call Manager in an HA environment. CM 6.x experience a plus. Hands on experience with Cisco Unity/Connection Voice Mail systems. Hands on experience deploying H.323/MGCP gateway devices.  Knowledge and experience of IPCC/UCCX preferred. CCVP required, CCNP & CCIE a plus. Cisco or Foundry experience a plus Excellent communication skills, both written and verbal Microsoft experience, MCSE preferred. Have the desire to work in fast paced, challenging environment.  Education and/or Experience High School Diploma or equivalent Hands on experience with routing and various protocols Minimum of 5 years experience with the above systems.  See Job Description