Scheduling Manager

RESPONSIBILITIES/ACCOUNTABILITIES:


1. Manages the Labor Management process in the center based on established daily, weekly, bi-weekly, monthly routines to ensure employee and customer satisfaction.


2. Maintains center coverage at all times. Reviews and tracks requests for time off. Coordinates scheduling changes with management. Secures advance approvals for booking Agency staff.


3. On a weekly basis, communicates open shifts to Staffing Services to fill temporary staffing needs that cannot be filled by center employees.


4. Serves as liaison with Staff with respect to work schedules. Negotiates schedules balancing center's staffing needs, employee schedule preferences, and financial performance.


5. Personally responds to emergency situations and call-offs to ensure center coverage. When not available to respond, ensures all Unit Managers are briefed daily on the call-off protocol to ensure adequate response and coverage.


6. Minimizes open positions and optimizes employees' schedules by performing Position Control Analysis in collaboration with Director of Nursing. Communicates position control results - open positions - to Administrator and Recruiting.


7. Maintains records of Nursing certifications/licensure to meet scheduling requirements.


8. Reconciles Nursing timecard by 10 am daily and approves timecards by payroll cut-off for payroll and/or invoice processing. Makes necessary corrections.


9. Conducts proactive daily, weekly, prior to payroll distribution reviews to minimize salary expense leakage. Understands Center pay practices and ensures appropriate utilization. Reviews timecards daily to ensure proper authorization of time adjustments and overtime. Reviews and resolves payroll report exceptions prior to payroll distribution.


10. Ensures all Department Heads electronically approve payroll hours daily.

11. Maintains confidentiality with respect to all employee information including but not limited to schedule preferences, rates, and payroll.


12. Orients new employees to Labor Management Policy, Procedure and supporting technology. Communicates Center's expectations of the employee's role in optimizing their schedules to meet the Center's needs.


13. Acts as Back-Up to Center Payroll and Benefits Designee.


SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:
• Bachelor's Degree in Healthcare Administration, Business Administration, Psychology or related field preferred.
• Or, 5 + years previous work experience preferably healthcare or LTC with proven track record in similar position, scheduling or payroll.
• Experience with scheduling and pay practices in 24/7 union/non-union environment preferred.
• Experience using computer to support work activities.
• Willing to travel as necessary.

JOB SKILLS:
Interpersonal Skills:

• Strong interpersonal skills, with ability to interact effectively at various social levels and across diverse cultures.

• Maintains composure, confidentiality and resilience in dealing with all staff.

• Strong customer service and service delivery orientation.