Retention Specialist - Houston, TX

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. AmeriChoice, a UnitedHealth Group company, is a recognized leader and innovator in providing managed health care solutions to its Medicaid membership.  With over a decade of growth and success we are poised for continued expansion of our services in this dynamic marketplace. Our commitment to this specialized market makes a genuine difference in thousands of lives. Join us, do rewarding work, and build a great career.   We’re expanding our team in Houston, and we need outgoing professionals like you to join it. The Retention Specialist would enjoy tremendous advancement potential and the chance to make a measurable impact on the success of a Fortune 100 Company. Come and explore the opportunities and resources that await you when you apply your stellar communication skills with us.   Primary Responsibilities:Identify potential retention risks and escalate and/or resolve as appropriate Work closely with sales leadership, providers, Member Services and other areas to ensure member satisfaction Monitor enrollment/retention issues and recommend adjustments in retention strategies as needed to achieve goals Maintain  retention account database for retention initiatives and accomplishments Manage Retention Program Coordinate Member Appreciation events Work with Retention Call Center Coordinate Disenrollement Survey and analyze results Develop and Implement new retention initiatives Analyze Member Satisfaction Survey results Analyze Member Call Logs from Call Center Perform other related functions as assignedQualifications:2 years of experience delivering customer service to members or clients via the phone is required bilingual abilities in Spanish is required  Microsoft office experience is required Healthcare customer service experience in Medicaidis preferred Excellent oral, written, and presentation skills are needed  Excellent customer service skills are requiredUnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V   UnitedHealth Group is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.