Receptionist

Job Purpose:

A cheerful and enthusiastic teamplayer to serve patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Duties:

* Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

* Keeps patient appointments on schedule by notifying provider of patient's arrival.

* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

* Ensures availability of treatment information by filing and retrieving patient records.

* Maintains patient accounts by obtaining, recording, and updating personal and financial information.

* Obtains revenue by recording and updating financial information; recording and collecting patient charges.

* Maintains business office inventory and anticipate needed supplies; placing and expediting orders for supplies; 

 

* Protects patients' rights by maintaining confidentiality of personal and financial information.

* Maintains operations by following policies and procedures; reporting needed changes.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus