Phone Technician

Working at Express Scripts says something about your commitment to quality, your integrity, and desire to excel in your career. Since 1986, many outstanding people have contributed to our success as a Pharmacy Benefits Management leader and Fortune 500 company with over $15 billion in sales. Phone Technician Contact physician office¿s and patients to communicate prescription clarification request as directed by a pharmacist. The technician will not take any clinical information from either the physician office or representative. Document calls per ESI Policies & Procedures. -Make outbound calls to a physician office or patient to clarify prescription information as directed by a pharmacist. This position requires a working knowledge of Compass, VAX, Panagon, and Filenet (Personal Work Manager). Must have knowledge of Filenet queues.  Need to possess excellent communication skills. -Maintain accurate and complete documentation of outbound call per policies and procedures. Schedule is Monday-Friday 9-5:50 Starts at $10.00/hrQualifications: -High school diploma or equivalent -1-2 years experience in a customer service setting, preferably in a call center environment -Excellent phone presentation skills and communication skills -Demonstrated ability to handle challenging customers in a professional manner -Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions.  -General PC knowledge including Microsoft Office and Internet. -Willingness to work a flexible schedule for peak call timesTo apply log on to www.express-scripts.com/careers and search for job ID#7342. EOE m/f/d/v*Upon completion of your application, you will be redirected to complete an assessment. This assessment must be completed to be considered and is it a part of our application process.