Pharmacy Technician Supervisor

 



 

 

 

The Pharmacy Technician Supervisor is responsible for day-to-day pharmacy technician  operations including planning, production, turnaround and monitoring of daily activities for technician staff.

 

·  Manage daily workflow planning to ensure quality and productivity goals are successfully met.

·  Promote and monitor compliance with standards, policies and procedures

·  Conduct daily meetings which include reporting of production hours, project volume and department staff to meet operations needs and goals

·  Ensure prompt resolution of exceptions to meet service objectives.

·  Confer with management team to recommend changes in order to avoid recurring customer complaints and ensure consistency

·  Manage the performance coaching process and internal quality counseling

·  Research and recommend operational improvement to Director of Operations

·  Develop and coordinate pharmacy activities to ensure operational quality and productivity goals are successfully met.

·  Manage timely processing of orders from entry through shipping.

·  Facilitate operational work flow to maximize patient service.

·  Direct and support production and quality activities and priorities in keeping with quality control and cost factors.

·  Confer and monitor staff on established performance and quality standards.

·  Maintain positive environment for successful compliance with EEO objectives.

 

Qualifications

 

·  Proficient with Microsoft Office, Excel and T-Rex 

·  Strong analytical and statistical abilities

·  Strong leadership skills

·  Coaching and facilitation skills

·  Ability to make decisions in a fast paced, high stress environment

·  Demonstrated excellent written and verbal communication skills

·  Strong organizational skills and time management skills

·  Ability to work effectively independently and in a team environment.

 

 

Preferred

·  Previous mail order experience in a health environment

·  Previous supervisory experience in a quality process improvement environment