Pharmacy Technician, Pharmacy Resource Center

Prime Therapeutics LLC (Prime) is an innovative and emerging leader in the pharmacy benefit management (PBM) industry. Our mission is to provide the highest quality care and service for our members and empower clients to make informed decisions in health care management. Our strategy is to integrate pharmacy and health management for clinical, financial and ultimately member gain. We proudly serve over 12.5 million members across the United States.If you are looking to make a difference in the lives of others, along with opportunities to develop and advance your career, come join our rapidly growing and dynamic company. We are headquartered in Eagan, Minnesota with locations in Nebraska, New Mexico, Texas and Illinois.JOB TITLE: PRC Pharmacy Technician I. Job Summary:This position has the responsibility of providing assistance to the Member, Contact Center Agents and Pharmacy Services Associates for medication and prescription specific questions under the direct supervision of a Pharmacist. Assist Pharmacists to provide patient counseling and compliance to OBRA 90 mandates. Communicates with Pharmacists, Pharmacy Management, Client Advocates, Prescribers, Patients and client representatives concerning clarification or resolution of client and or patient issues. Support the growth of PRC patient outreach programs.II. Accountabilities1. Processes telephone calls to and from members and prescribers in accordance with published departmental standards.2. Communicate via telephone effectively with members and prescribers in a polite, professional, and accurate manner.3. Assist in calls regarding non-clinical information which may include prescription quantities, refills, substitution indicators, and prescriber information.4. Assist Pharmacists to provide OBRA Counseling.5. Create counseling or corrective action records or communication to the appropriate co-workers or management. 6. Communicate and document Alleged External Errors and PHI disclosures in the computer system and to the appropriate persons. Must handle in a professional and confidential basis. 7. Keep accurate and detailed records of all communications with members, pharmacists and prescribers so that success or failure of methods can be assessed and studied.8. Complete knowledge of pharmacy computer system and prescription workflow. 9. Meet and or exceed departmental employee performance standards.10. Other duties as assigned by the management team.III. Job Requirements 1. High school diploma or equivalent2. Current CPhT licensed in the state of Texas3. Excellent communication skills both verbal and written4. Strong knowledge of PC and MS programs required5. Ability to work in a fast paced customer service environment with proven ability to coordinate multiple tasks6. Solid focus on customer service, quality and accuracy7. Excellent problem solving skills and the ability to work collaboratively with others 8. Strong professional ethics and standards 9. Ability to work a Flexible Schedule10. 1-2 years experience in Customer Service and/or Mail Pharmacy processes preferredWHY WORK FOR PRIME?o Prime is a Growing Companyo Opportunities for Training and Career Advancemento Competitive Pay and Benefits: Prime offers a competitive salary with bonus incentives. In addition, Prime provides an excellent benefit package including: medical, dental, vision, company paid life insurance, company paid disability insurance, generous Paid Time Off, 401(k) with a two component match, tuition reimbursement and more.o Great Work Environment: Our work facilities are modern, clean and provide our employees with the most up-to-date technology. We have a high-energy, fast-paced culture where we value new ideas, build teamwork and celebrate our accomplishments.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.CPhT,High School Diploma