Personal Assistant Liaison (191027-955)

Description



Primary Function: The Personal Assistance Liaison will enhance customer service and build member loyalty through one-to-one interactions with members, by providing a consistent point of contact, and by conducting proactive calls to all members throughout the year Responsibilities: Serve as the primary point of contact for members assigned. Make proactive telephone calls to members to include at least one of the following types of calls per member in every 12 month period: birthday, service status, or welcome call (to new members). Receive and respond to incoming calls and written correspondence from members. Develop a personal relationship with members through information shared during contact opportunities. Participate in departmental research groups charged with the responsibility to resolve enrollment, claims, PCP, and referral issues. other duties as assigned. While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates Required Skills

Excellent grammarExcellent written and organizational skillsBasic mathematical skillsCustomer service skillsWillingness to be a team playerBasic problem solving and decision making skillsPrefer medical terminologyMicrosoft Applications.Web based applicationsBilingual Required Experience

One to two years experience in Customer Service preferred.One to two years experience with Medicare Advantage and/or Medicaid products preferred.Strong Verbal and written communication skills: customer focused, active listener, articulate and adaptable communicator.Strong combination of organizational and technical skills.Ability to work with and take direction from others.Self-starter with excellent multi-tasking skills and attention to detail.High school diploma. Some college preferredFor more information, visit www.healthspring.com