Patient Support Representatives

RESOURCE CORPORATION OF AMERICA

 

 

TITLE: PATIENT SUPPORT REPRESENTATIVE

 

POSITIONS:  FULL TIME 

 

LOCATION:  ALEXANDRIA, LOUISIANA

 

 

 POSITION SUMMARY:

 

Under the supervision of the Director of Patient Support, the Patient Support Representative is responsible for screening all uninsured/underinsured in-house patients for possible third party reimbursement.  This includes completing all applications, scheduling appointments and acting as a liaison between the third party agency and the patient, both while the patient is still in-house and after discharge.   

 

In addition, other job responsibilities include answering phones, filing, mass mailouts, processing return mail, screening patients who call in to response to mailouts, copying, faxing, ordering supplies, assisting with the completion of weekly and monthly reports and any additional duties as assigned. 

 

Ideal candidates will provide the highest quality of Customer Service to patients, hospital staff, co-workers and guests.  Candidate must have working knowledge of Microsoft Office Programs (Word, Excel, Outlook) and must be able to multi task while maintaining customer service, including teamwork, attention to behavior and respect, all with minimal supervision.  Candidate will maintain their own professional growth through appropriate in-service programs and other related education. 

 

Employees will reflect the values of Resource Corporation of America and the Client Hospital the representative is assigned to.  This includes, but is not limited to adhering to policies on appropriate access, respecting patient's confidentiality and upholding Resource Corporation's code of ethics. 

 

College graduate or 1-2 years relevant work experience preferred but not required. 

 

 About RCA

Resource Corporation of America was founded in 1994 as a healthcare financial solutions company focusing its primary and core business efforts on Third Party Eligibility Services; specifically to improve the methods employed by client hospitals for establishing resources for uninsured / indigent patients.  Today, RCA continues that original mission of providing our clients access to financial resources for their uninsured patients, but we have expanded our services and refined our operating policies/protocols to distinguish ourselves as the market leader. 

 

RCA works to provide 100% Customer Satisfaction to our clients across the country and within the framework of honesty and integrity… we will do whatever it takes to get the job done. 

 

If you are interested in applying, please send resume to neilboudreaux@resource-corp.com