Patient Care Unit Clerk

Job Purpose:

 

Supports patient care delivery by providing clerical services in private medical practice setting for patient services.

 

Duties:

 

* Welcomes patients by greeting patients, in person or on the telephone; answering inquiries; relaying calls to staff; giving directions; referring inquiries to nursing and physician staff and physicians.

 

* Helps patients by responding to requests; obtaining needed services from pharmacy, insurances companies, medical assistants, nurses, educators and physicians.

 

* Pharmacology knowledge for prescription refills/prior authorizations.

 

* Provides information by answering questions and requests.

 

* Utilizes electronic medical record to document process.

 

* Maintains unit operations by following policies and procedures; reporting needed changes.* Maintains patient confidence and protects practice operations by keeping information confidential.

 

* Maintains unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

 

* Keeps unit equipment operational by following manufacturer's instructions and established procedures; calling for repairs.

 

* Conserves unit resources by using equipment and supplies as needed to accomplish job results.

 

* Maintains safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols. Adherence to OSHA and CLIA guidelines.

 

* Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

 

* Contributes to team effort by accomplishing related results as needed.

 

Skills/Qualifications:

Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Pharmacology Knowledge, Productivity, Patient Services, Medical Teamwork, Telephone Skills, Computer Skills, EMR Skills, Customer Focus, Supply Management