Patient Account Representative

Company Overview:

 

Founded in 2000, acquired by MedAssets, Inc. in 2007, MD-X Solutions, Inc. is a fast-growing Revenue Cycle company that provides flexible outsourcing solutions and web-based software applications to maximize healthcare reimbursement for our Hospital clients. Whether your Hospital needs cutting edge systems to improve financial performance internally, interim executive staffing, or is looking for an outsource solution in any area of the Revenue Cycle, MD-X is an ideal partner.

 

Job Purpose:

 

This Accounts Receivable Representative position is responsible for assisting patients with financial aspects of their hospital service and collecting outstanding balances. The ideal candidates for the Accounts Receivable Representative position must have 2-3 years healthcare reimbursement experience in a hospital or provider setting, be highly organized, detail oriented, demonstrate excellent follow-up skills, and have great communications skills.

 

Essential Duties & Responsibilities:

 

§  Follow up on all claims from billing through final resolution. 

§  Review and prepare claims for manual and/or electronic billing submission.

§  Correct and identify billing errors and resubmit claims to insurance carriers.

§  Follow up on payment errors, low reimbursement, denials, etc.

§  Review Insurance EOB’s and initiate appeals as necessary.

§  Print and mail UB92s or HCFA 1500s as necessary for account resolution.

§  Act cooperatively and responsibly with patients, visitors, co-workers, management and clients.

§  Maintain a professional attitude.

§  Maintain confidentiality at all times.

 

Internal Responsibilities:

 

§  Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.

§  Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.

§  Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.

§  Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.

 

Minimum Knowledge, Competencies & Qualifications:

 

§  2 years experience in healthcare customer service or insurance collections field.

§  Ability to work well individually and in a team environment.

§  Able to work in a professional, corporate setting.

§  Knowledge of/experience working in hospital operations, specifically hospital IT/IS.

§  Experience working with customer support/client issue resolution management.

§  Proficiency with MS Office

§  Excellent oral and written communication skills.

 

Travel:

 

§  No travel is required.

 

Physical Demands:

 

While performing the duties of this job, the employee is regularly required to sit for long periods of time working at a computer. The position requires the ability to talk or hear and is frequently required to use hands to finger, handle, or feel. The position is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.

 

MD-X Solutions will be having an Open House

Wed & Thurs, September 17 & 18th, 4PM to 7PM for this position.

 

For immediate consideration come to:

750 Corporate Drive, Mahwah, NJ 07430 Complete an online application prior to attending, please follow these steps:  

1.)  Go to our website www.medassets.com/careers  

2.)  View Current Openings

3.) Select Mahwah, NJ from the "Locations" menu to see all MD-X Solutions available positions. 

4.)  Apply for the position

5.)  Your completed application will automatically come to Human Resources