Nurse Liaison - Johnson City, TN

Are you seeking to join an organization that has Revolutionary Ideas and is dedicated to transforming the long-term care industry? If so, Signature HealthCARE is the place for you! We are challenging the status quo and bringing about a radical transformation in attitude, quality care and quality of life. We are currently interviewing for  a Nurse Liaison to cover the following areas:  Greeneville, Elizabethton and Mountain City, TNSummary:Thr Nurse Liaison will work within the JohnCity market representing multiple Skilled Nursing Facilities.  The liaison will assist facilities during the referral process, expediting placement from the hospital to the facility.  The Nurse/Clinical Liaison will call on select institutions and customer groups. The Nurse/Clinical Liaison is responsible for assessing the needs of patients and directing referrals to targeted company facilities.  Essential Duties & Responsibilities: Target selected institutions to be determined by VP of Marketing, Chairmen and local Administrators. Develop a partnership with Administrators and Chairmen to set expectations. Develop and execute a target referral development plan to include: analyzing the local healthcare system; identifying and meeting the needs of institutional customers; marketing our facility’s core competitive advantages; building a core selling message; establishing reach and frequency for target customers and prospects and; coordinating selling strategies and tactics with our facilities. Make daily external sales calls on targeted institutions. Generate referrals to selected facilities to support their census and quality mix goals. Develop a positive working relationship with referral facility staff (Admissions, DON, etc.) to identify and support their needs. Assist in building a relationship between facility and targeted institution leadership teams. Conduct on-site patient assessments in a timely manner after a referral is given by a hospital discharge planner, case manager, social worker, physician, or family member.  Note:  Timely refers to assessments completed with a goal of 30 minutes to one hour after referral. At assessment, review patient records, which include history and physical, progress notes, nurse’s notes, labs and x-rays, physician orders:  obtain any relevant patient information to facilitate a timely admission. Assist as needed with pre-admission care planning. Interview patient and/or family members as available to determine discharge planning needs (disposition to home or lower level of care). Educate patients and families on services and admission standards of participating facilities. Prepare and conduct information and in-service presentations for patients, families and facility staff.  Accompany residents and family members on hospital site visits aimed at evaluating resident/family needs.  Coordinates all details for these visitations, ensuring that involved departments are aware of and understand their role in planned visits and initiates discharge planning process.  Provide education on Medicare/insurance benefits, as needed. Works with facility staff to understand census and quality mix goals and referral process expectations. Responsible for making recommendations regarding cost effective admission orders (i.e. lab done at the hospital, compliance with physician medication orders, etc.) The Nurse/Clinical Liaison should also complete PPS Clinical Assessment Tool/RUG Estimator/Financial Inquiry Tool. Utilize Referral/Admissions Decision Tree to evaluate referrals. Utilize Patient Assessment Form to send referrals to facilities. Develop and maintain a thorough understanding of state-of-the-art nursing standards of practice.  Schedule activities and identify educational opportunities for referral sources. Build relationships with program managers and key staff to identify and meet their clinical needs. Develop and maintain thorough understanding of inpatient and outpatient treatment programs, modalities, philosophies, goals, and objectives. Partner with facilities to identify and promote their core competitive advantages. Follow up on referrals to ensure customer satisfaction and promote positive clinical outcomes. Work with (or is) internal case manager and nursing administration to handle customer issues and complaints; patient care issues, problems and concerns and; takes corrective action when necessary. Provide facility management with relevant information and input regarding external developments and opportunities, as well as full details of process improvement needs based on nursing assessment and patient care issues. · Other special projects and duties, as assigned. Job Requirements: Current RN license in the state of practice preferred. LPN will be considered if qualified. Other professional backgrounds will be considered.  Three (3) or more years of experience in long-term care, or related industry. One (1) to two (2) years sales and/or marketing experience a plus and case management experience preferred.  Must understand long-term care business, including census and quality mix goals and referral expectations. Identifies, attends, and represents the facility at related conferences and conventions, as approved by management. Participate in appropriate nursing community organizations and outreach activities. Effective verbal and written English communication skills. Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation. Highest level of professionalism with the ability to maintain confidentiality. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Customer service oriented with the ability to work well under pressure. Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity. Strong analytical and problem solving skills. Ability to work with minimal supervision, take initiative and make independent decisions. Ability to deal with new tasks without the benefit of written procedures. Approachable, flexible and adaptable to change.We have great medical & dental benefits, PTO, 401K etc.   Salary depending on previous salary history and experience.