Member Services Nurse Triage

About Best Doctors

 

Best Doctors is a global organization providing its services to hundreds of insurers, employers, and health plans covering more than 10 million people in 30 countries.  Every day, Best Doctors proves that the highest quality healthcare is also the most cost effective by helping patients to access authoritative answers and treatment from world class physicians.

 

Best Doctors is unique.  Its consumer brand focus, top-flight medical expertise and uncompromising integrity have brought it an unprecedented level of attention from newspapers, magazines, and television networks in the United States as well as internationally.  With an impressive group of 250 corporate clients, including AIG, AmRe, BUPA, PepsiCo, Merrill Lynch and Aegon, Best Doctors is revolutionizing the provision of and payment for healthcare.

 

Best Doctors is the leader in linking patients with outstanding specialists who are best positioned to evaluate their specific condition or trauma.  Best Doctors offers its services to self-insured employers and health plans as well as to worker’s compensation, casualty carriers, and reinsurers, who in turn provide the co-branded Best Doctors service as a member benefit.  When a patient or payer is faced with a complex or catastrophic condition, they can access Best Doctors, which then works with the treating physician to review findings, validate diagnoses, and determine optimal treatment.

 

POSITION PURPOSE 

Member Services Nurse Triage is the first tier support for individuals with a Best Doctors membership associated with the US Group Health business unit.

 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

The primary responsibilities of the Member Services Coordinator include:1st tier phone support – handling incoming calls Eligibility verification for callers requesting serviceTriage callers to appropriate service typeProvide exceptional customer service by setting clear expectations with all callersOther various tasks and assignments as required

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

 RN or LPN3-4 years of experience in a professional office environment.  Hospital, physician or other medical environment experience preferred.  Proficiency using technology including: computers, software programs such as Microsoft Word & Excel. Typing skills required.Strong customer service focusExcellent telephonic communication skillsAbility to manage multi-task and superior problem solving and organizational skills requiredBi-lingual in English/Spanish a plusKnowledge of medical terminology strongly preferredAbility to work independently with minimal supervisionBachelor’s degree or equivalent experience.  LPN or medical assistant certification also desirable