Medical Technologist - Product Support Specialist

ESA Biosciences, Inc. is a global supplier of analytical instruments and kits for the biomedical research, drug discovery and clinical diagnostic markets.  ESA is leading the way in life science and diagnostic research through the use of superior separations with high sensitivity detection that improve the quality of health care.  The company manufactures innovative analytical instruments and provides complete support for a full line of chromatographic separation systems, utilizing a range of chromatographic detection technologies for analysis of compounds in various matrices.  ESA provides specialized LC components, innovative software products, advanced detectors, accessories, pre-prepared reagents, expert technical assistance and analysis services.

 

Blood-lead analysis is a key tool in managing the risks of lead poisoning. Over the past 40 years, ESA's blood lead-analysis products have been instrumental in helping reduce the instances of lead poisoning in children and adults worldwide through community and workplace lead testing. ESA's LeadCare® II, is the world's only CLIA-waived point-of-care blood-lead-testing system.  Due to the great success of the LeadCare II, we seek a Product Support Specialist with a background in medical technology to support ESA’s growing blood lead testing product line.

 

Responsibilities:

 Adhere to our Quality System while troubleshooting customer complaintsPerform technical support via telephone and at customer sites  (up to 20% National travel)Work with customers to ensure compliance with state & federal regulationsPerform product demonstrations, field installations and operator training  Utilize CLIA expertise when consulting with our customersRespond to product related inquiries regarding quality control and proficiency testingEnsure customer satisfaction by providing efficient and effective response to customer calls  Perform/coordinate/document product quality investigationsInitiate product improvements Support Marketing/Sales objectives, attend trade shows

 

Qualifications:

 Positive, can-do attitude!  1-3 years experience working in a clinical laboratoryPrior experience supporting clinical diagnostic products a plus!Medical Technologist or BS degree in a life science Excellent troubleshooting skillsExcellent communications skills – written and verbalExcellent interpersonal skills.  Customer focused!Highly organized, yet flexible, with the ability to effectively manage varied and changing prioritiesExcellent computer skills; Microsoft Office, Outlook, Excel, PowerPoint, OracleWeb-based training/presentation experience a plus!

 

ESA is an Equal Opportunity Employer and provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!

 

Please forward resume (in Word format) including salary requirements to ddutko@magellanbio.com

 

Visit our website www.esainc.com

 

ESA Biosciences is a Magellan Biosciences Company.  www.magellanbio.com

 

Local candidates only please.

 

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