Medical Equipment Service Supervisor - San Antonio

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Summary: Responsible for overseeing and managing all the service related operations of the Retail Store and ensuring its productivity to include deliveries, service, inventory and compliance with all Medicare, State and local rules and regulations.

Scope: This position involves a moderate to high degree of job structure. Under moderate supervision, the employee will perform a variety of straightforward tasks requiring independence and somewhat limited opportunities to use standardized solutions. The employee is expected to use discretion and judgment with somewhat predetermined limits and procedures.

Essential Duties and Responsibilities:

• Provide “world class� customer service to customers in their homes or at assigned locations
• Primarily responsible for customer and client service to include management of delivery and service schedules, initial customer contact, walk-in customers, problem/complain resolution and referrals.
• Verify service appointments with customers and employees and ensure timely and successful completion of appointments.
• Prepare customer paperwork including all service program related documents (such as service loaner program, drop-off program, etc.)
• Use current system software to perform all inventory functions including receiving, shipping and maintaining accurate inventory.
• Perform maintenance and repair of powered mobility equipment as required
• Oversee additional inventory functions including battery disposal, pallet removal, product returns, maintenance of par stock levels and general organization of inventory in warehouse using rack and bin locations.
• Responsible for vehicle maintenance and safety inspections.
• Monitor shipping and receiving activity (UPS / FedEx)
• Build and manage relationships with all vendors at the local level.
• Manage service employees and their expectations, to include recruiting, training, performance evaluation and terminations.
• Responsible for service employee training including software training, Hazmat, ACHC, HIPPA, delivery procedures, corporate policies and procedures, OSHA and defensive driving.
• Utilize all processes to include attending planning meetings to prepare the “planning pyramid�, morning huddles, weekly staff meetings and daily and weekly conference calls with the corporate office.
• Provide improvement ideas and suggestions to both RSM and corporate staff in regard to products, inventory, paperwork, personnel, vendor relations and compliance issues.
• Develop and maintain personal development plan to ensure continuation of professional growth.

Supervisory Responsibilities: Directly manage service employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring and termination, scheduling and assigning work, measuring performance, promoting and determining pay, and addressing complaints and resolving problems.

Education and/or Experience: High school diploma or equivalent; and five to seven years of supervisory/management experience, preferably in a Warehouse/Service environment.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read, analyze, and interpret professional journals, financial reports, and legal documents as necessary.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Write reports, business correspondence and procedure manuals.
• Effectively present information and respond to questions from groups of supervisors, customers and the general public.
• Communicate technical concepts and thoughts to management.
• Apply moderately complex mathematical equations as applicable. (For example: calculating discounts, interest, commissions, proportions, percentages, and volume, and applying concepts of basic algebra and geometry.)

Certificates, Licenses, Registrations: Valid Driver’s License with proof of clean driving record

Other Knowledge, Skills and Abilities:
• Inventory Control knowledge required
• Customer Service skills required
• Working knowledge of Microsoft Office required
• Time management skills
• Bachelors degree preferred
• General employment practices knowledge preferred
• Bilingual skills a plus

In return for your experience, The SCOOTER Store offers a competitive salary and a generous benefits package.

The SCOOTER Store is an Equal Opportunity Employer.

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