Manager, Service Contract Administration

JOB TITLE: Manger, Service Contract Administration

At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.

Function: Customer Service
Family: Svc Contract Administration


What Svc Contract Administration contributes to Cardinal Health
Service Contract Administration is responsible for selling, maintaining and renewing service contracts.


What is expected of you and others at this level in Customer Service for functional success Manages professional employees and/or supervisors; may manage business support, technical or production staff Has accountability for managing financial resources Provides technical guidance to employees Develops processes and procedures to implement functional strategies Has in-depth expertise in own job family and knowledge of the related job families Applies expertise to improve effectiveness and provide guidance to employees in own area Makes decisions, often difficult and/or unpopular, that impact the work of subordinates within job family; influences subordinates to support decision by presenting rationale/business case Role models Cardinal Health's high ethical standards and code of conduct Recognizes development needs and capability gaps in own area and arranges specific projects/assignments to address needs Proactively identifies talent internally and externally, including participation in succession planning process for job family Cascades organizational goals through the function/work area to the individual level and ensures individuals understand how they can contribute Builds confidence and respect of others through a positive and energizing style Accepts responsibility for establishing goals and achieving results within own job family, holding self and others accountable for results Manages budget for own area and allocates resources accordingly, applying knowledge of profit drivers within own area/job family Interprets internal/external business issues and adapts work priorities in own area Assists in the definition of strategic plans for own work team/job family or key product(s)/service(s) Works with customers to anticipate and interpret customer needs and business challenges Identifies quality and service-oriented customer solutions and shares key learnings with others Resolves operational problems that impact the effectiveness of own area Encourages subordinates to strive for operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to maximize results; serves as a role model in innovative thinking and in focusing on quality within work Works collaboratively with internal/external groups to achieve business results, integrating the diverse perspectives of individuals of different backgrounds; coaches others in the dynamics of effective teamwork Effectively solicits and explains difficult concepts and persuades others to adopt a point of view; states own point of view

Accountabilities in this role
 Responsible for negotiation and selling product line service contracts to domestic customer base  Ensure accuracy of Service Contract database updates and changes.  Ensure quotes follow contract pricing and discounting guidelines Coordination of efforts between field service, sales and Madison office to provide accurate and timely information to customers regarding their coverage status Ensuring compliance with our National Contract, ISO and FDA commitments

 


Qualifications
Bachelor's degree or equivalent work experience 2-6 years experience Previous leadership experience required