Front Office- MUSKEGON, BATTLE CREEK, KALAMAZOO

PLEASE INDICATE WHICH LOCATION YOU ARE APPLYING FOR WHEN YOU SUBMIT YOUR RESUME

 

BASIC FUNCTION: To provide a high level of customer (patient) satisfaction while helping achieve center business objectives.

 



CUSTOMER SERVICE/SALES:

· Ensure that current patients’ needs are met in a timely manner.

· Recognize and capitalize on sales opportunities through various mediums – walk-in patients, customer referrals, telephone inquiries.

· Conduct effective telephone follow-up to re-schedule no-shows and cancellations according to procedures.

· Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon state requirements.

· Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.

· Maintain a high level of professionalism when completing the duties and responsibilities of the PCC.

· Identify community events and organizations to promote the company and identify sales opportunities.

· Act as a liaison with physician offices to maximize referrals.

 PROCEDURAL RESPONSIBILITIES:

· Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and key marketing information.

· Assemble, maintain and process patient charts according to policies and procedures.

· Maintain well-organized appointment book to optimize patient care and revenue opportunities.

· Understand the various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.

· Maintain and process insurance documentation.

· Follow established procedures for:

· Cash management

· Patient transactions

· Center supplies

· Center maintenance

· Mail handling

· Compile reports as required by the front office staff.

· Effectively use the Center management System for inputting patient information, transactions and lead tracking.

· Attend any scheduled PCC meetings if called after regular working hours.

· Maintain an organized and clean working environment.

· Follows the company’s work and safety procedures and policies.

 



EDUCATION and/or EXPERIENCE: High School Diploma or equivalent.  Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks.  Exposure to a geriatric population is highly recommended.

 

LANGUAGE SKILLS:  Excellent oral communication skills, ability to establish and maintain a professional rapport with patients and co-workers.

 

COMPUTER SKILLS:  Computer/keyboard skills.  Proficient in Windows.

 

MINIMUM REQUIRED SKILLS:  Ability to be flexible in work responsibilities; ability to function in a multi-task environment.

 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to sit and reach with hands and arms.  The employee is occasionally required to stand and walk.