Field Trainer (So. Cal.)

Note:  This is for So. Cal.SUMMARY OF JOB PURPOSE AND FUNCTIONThe primary purpose and function of the Field Trainer is to train the hospital teams to maximize medical, financial and statistical results, productivity and professional development, and to ensure quality communications with team members, clients, field leadership and Central Team Support.ESSENTIAL RESPONSIBILITIES AND TASKS• Implement training techniques throughout assigned hospitals to maximize medical, financial and statistical results, productivity, professional development and communication.• Develop productive teams that provide professional, efficient and exceptional client service to the all Pets and clients.• Work closely with field leadership to identify hospitals which could benefit from additional, specialized training.• Effectively train technical, safety, human resources and operational skills.• Ensure compliance with all Practice policies, protocols and practices and with all local, state and federal laws.• Deliver practice-approved training, following standards and ensuring consistency in all field training programs.• Ensure the safety of Pets, clients and team members by teaching safe restraining techniques, standard protocols, and the importance of a clean and organized hospital.• Teach selection, training and supervision skills to ensure quality medical care, exceptional client service, and maximum productivity and professional growth.• Prepare hospital teams for grand openings by conducting effective training on all identified topics.• Educate team members regarding Optimum Wellness Plans, preventive care, Pet health needs, hospital services and other related information.• Teach team members the value of communication and a positive professional relationship with PETsMART associates and customers.• Ensure teams are focused to achieve the Practice goals. • Other job duties as assigned.HIRING QUALIFICATIONSCAPABILITIES AND EXPERIENCE (CAN DO)• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.  Correctly spells commonly used English words and job specific terms.• Organizational ability – Demonstrates a systematic approach in carrying out assignments.  Is very orderly and excels at cutting through confusion and turning chaos into order.  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.  Unusually decisive in handling difficult problems. Translates problems into practical solutions.• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.  Gains and shows personal satisfaction from delivering great service.• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format.  Can provide directions. • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.• Computer skills - Comfortably and confidently uses a computer and specialized software.ATTITUDES (WILL DO)• Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures.  Takes on additional responsibility when both big and small tasks need to be done. • Integrity – Firmly adheres to the values and ethics of Banfield, The Pet Hospital.  Exhibits honesty, discretion, and sound judgment. • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned. • Independence – Able and willing to perform tasks and duties without constant supervision. • Tolerance for Stress / Resiliency – Maintains a positive “can doâ€� outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS• Ability to work at a computer for long periods of time.  • Significant travel is required.• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job. • Ability to regularly stand, reach and feel with hands and arms in order to work with Pets.  • Ability to lift or move up to 50 pounds. • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.• The noise level in the work environment is normally moderate.• Ability to be confident around Pets (i.e. dogs, cats, birds, reptiles, etc.). EXPERIENCE, EDUCATION AND/OR TRAINING• Bachelor’s degree or Veterinary Technician certification preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.• Prefer medical background (veterinary technician, human healthcare, pharmaceutical, etc.) and medical terminology training.• A minimum three years of relevant professional experience is required. Company: Banfield, The Pet HospitalLocation: Portland, OR 97213 Job Category: Education/TrainingStatus: Full Time, Employee