Director of Service Center Operations for a LEADING Health Insurance Company

Director Service Center Operations
Houston, Texas 77032

General Summary:
Coventry Health Care, a $8.6 billion Fortune 500 organization, is a national managed health care company operating health plans, insurance companies, network rental/managed care services companies, and workers compensation services companies.

You asked the question? Where can I find an intellectually stimulating and challenging work environment in which to grow my career while working with people who share my commitment to a higher level of excellence?

We have the answer! We are building a world class Customer Service Organization that delivers a unique customer experience. We value the diverse backgrounds, experiences and talents new professionals bring to their role.

Coventry Heath Care is currently seeking candidates for the following rewarding positions in our Houston office:Director Service Center Operations

As the Director of Service Center Operations, you will have the opportunity to lead and manage a claims processing unit and customer service (call center) operation serving multiple National Account health plans. Our Houston service facility is a 24/7 operation, servicing customers and providers. In addition the service center is responsible for processing claims. This position will also have direct contact with our customers to help market, resolve issues and maintain business as needed. Some additional responsibilities include:

Developing strategic, operational and tactical business plans and aligning people and processes to achieve business goalsLeading and developing managers and teamsBuilding and maintaining collaborative relationships with internal and external customers and business partners Developing and managing department budget; controlling expenses while meeting operation, financial and service requirements facilitating change effectively

Requirements include: Bachelor’s degree or equivalent experience Significant experience managing and leading managed care operations (i.e. claims, customer service, enrollment, etc.) preferred Significant inbound call center experience Knowledge of queuing theories, work force scheduling and telecommunications Demonstrated leadership and motivational skills Strong independent strategic decision making ability Demonstrated expert process and project management ability Excellent time management, organization and interpersonal and communication skills Strong influencing, negotiation and analytical skills Ability to create, design and communicate overall strategies for servicing internal and external customers

We provide competitive salaries, excellent benefits and a desirable work environment. Individuals interested in our employment opportunities may apply on-line to Job Requisition #94984.
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Check out our successful track record and explore our web site.

Coventry Health Care is an Affirmative Action / Equal Opportunity Employer, and we are committed to building a talented and diverse team.