Director of Inside Sales

AOM Healthcare Solutions (formerly Access Diabetic Supply), an Owens & Minor company, is a premier medical supply distributor located in Deerfield Beach, Florida.  We are seeking a Director of Inside Sales to join a dynamic department in a growing company.  Founded in 2000 with eight employees, AOM has grown to almost 500 teammates in just eight short years.  Our patients depend upon us for medical products ordered from the comfort of their homes and conveniently delivered to them with little or no out-of pocket expense.  We are continuing our phenomenal growth through expansion and acquisition.

 

 

JOB SUMMARY: 

 

The Director of Inside Sales has accountability for the three areas reporting to him/her.  These include Inside Diabetes Sales, Inside Respiratory Sales and Professional Sales Intake.  As such, the Director plans, develops and implements the management strategy required to achieve the Company “new customer start goalsâ€� for the Inside Sales Group. In achieving these goals, these responsibilities will include optimizing the call handling process; implementing, monitoring and communicating performance analytics; setting production goals; refining call scripts and selling strategies; and implementing best practice teammate development.

 

 

ESSENTIAL JOB FUNCTIONS:

 

1.  Directs the daily operations of the Inside Sales Department and its three Managers.

2.  Develops work measurement protocols and reports results denoting successes and need for process improvements; works with Managers to develop plans of action to meet desired results and implements such programs with Supervisors and Managers, both internal and external, to meet desired goals; reports progress to Vice President and other members of the management team; meets with Managers on a regular basis to articulate expectations and address their concerns regarding work processes and department morale.

3.  Review and update predictive tools/measurements to assist with company financial forecasting.

4.  Works with management team in all matters pertaining to Human Resources for the function; provides approval on Job Requisitions and approves hiring. 

5.  Consults with department management team to review Team’s performance and approves teammate eligibility for salary increases.

6.  Gathers monthly production statistics and prepares monthly reporting for distribution to the senior management team; shares information with management team to assess need for process improvement and/or training and coaching opportunities within the department.

7.  Develops and manages to department sales and expense budget.

8.  Establish and maintain effective collaboration with Marketing Department to maximize the marketing lead generation efforts.

9.  Establish and maintain effective collaboration with IT staff responsible for predictive dialer and other call center tools dependent on support from IT resources.

10.  Participates in AOM management meetings to represent and communicate the activities of his/her department.

11.  Identifies new technologies, tools, policies, and/or procedures that will increase productivity by making workflow more efficient.

12.  Observes and enforces with his/her teammates, legal and ethical guidelines for safeguarding customer confidentiality and confidentiality.

13.  Provide department-wide visible leadership and communication to all teammates.

 

SUPPLEMENTAL JOB FUNCTIONS:

 

1)  Communicates effectively with managers, teammates and other departments to source and collect data; supports the team culture within the organization by adhering to policies, practices and the Company’s mission statement.

2)  Performs job responsibilities within established regulatory guidelines (HIPAA / PHI) and reports non-compliant activity to Compliance department; protects patient and company confidentiality in all matters of processing accounts.

3)  Provides exceptional service to patients, internal and external customers and third party payors; interacts in a professional manner with all contacts in order to promote effective exchanges of information.

4)  Looks for ways to improve and promote quality processes within and outside of the department.

5)  Reports to work on time and ready to work; adheres to the company Dress Code by maintaining a professional appearance in appropriate attire.

6)  Adapts to and demonstrates multi-tasking skills when dealing with frequent changes in an ever evolving work environment.

7)  Implements change in a constructive and beneficial manner, recognizing the need for change and the results of improved work processes.

8)  Maintain knowledge of all regulatory requirements by attending in-service classes and annual HIPAA updates.

9)  Other duties as dictated by business conditions or management directive.

 

QUALIFICATIONS:

 

A.  EDUCATION & FORMAL TRAINING:

 

  Attainment of a Baccalaureate Degree in Business, Management, Accounting, Operations or other related discipline from an accredited University; Masters of Business or graduate study in a related field is preferred. Advanced knowledge of English, both verbal and written, including correct grammatical form is required. Execution of “Best Practicesâ€� techniques in day-to-day work activities is essential.  Four years of progressively responsible management experience may be applied in lieu of college degree.

 

B.  WORK EXPERIENCE:

 

  Previous call center management experience a must, preferably in a healthcare related arena.  Must also have a proven sales background, either in inside sales or outside sales. Must have exposure to a fast-paced, deadline driven environment where timelines are strictly adhered to by management and staff. Should have managed or directed a department/division of at least fifty individuals in a diverse number of functions within a team culture and in cooperation with a number of ancillary functions within the organization.

 

C.  KNOWLEDGE, SKILLS, & ABILITIES:

 

1)  Exemplifies leadership in a fast-paced, diverse setting that promotes mentoring and coaching as a rule, not as an exception.

2)  Possesses good interpersonal skills; can promote a work ethic that inspires and drives a team to reach goals and succeed.

3)  Facilitates work production results by incorporating exceptional planning and organizational skills.

4)  Utilizes clear verbal communication skills to source and exchange information; utilizes written communication skills to prepare documentation and report results as warranted by job responsibilities.

5)  Applies analytical skills to initiate and establish work processes that require preparation of reports or documents for further review or analysis; can translate the theoretical into an action plan.

6)  Ability to identify problems within the work routine and can source and partner with departments to correct and facilitate work processes.

7)  Advanced computer literacy in standard office applications; i.e. Windows, MS Word, Excel, SQL and Access; ability to learn and master industry and company specific software applications.

8)  Promotes a philosophy that is customer driven with excellent service results.

 

Our team members enjoy an enriched benefit program that includes:

·  Up to $150,000 employer paid Basic Life & AD&D

·  Up to 7X salary Voluntary Life & AD&D

·  Employer paid Short & Long Term Disability

·  401 (k) Plan – 100% vesting with up to 6% employer immediate match

·  Subsidized gym membership

·  Choice of 2 AVMED health insurance plans

·  Choice of 2 optional Guardian dental plans

·  Vision care discount plan

·  Flexible Savings Accounts

o Medical

o Dependent

·  Wellness initiative

·  Company paid smoking cessation program

 

Please forward your resume with a cover letter describing what value you can bring to the table to: Careers@aomhs.com .  Please note your salary history and your salary expectations in the cover letter.