Data Collection Specialist

Thomson Reuters is a global leader in providing essential information to the world's businesses and professionals in Law, Financial Services, Tax & Accounting, Media, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevant, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.   The Healthcare business of Thomson Reuters provides insights -- information, benchmarks and analysis -- that enable organizations to manage costs, improve performance and enhance the quality of healthcare.   This position can be located in Durham NC, Ann Arbor MI or Franklin TN. Thomson Reuters regularly seeks Data Collection Specialists to join our team.   Assist in all aspects of data collection, processing, data quality report approval, and managing customer expectations for the processing of Explore and Care Discovery data. This position will work with offshore and other processing staff to ensure that data is completed on time and accurate, while appropriately managing customer expectations. Works directly with clients and internal staff to resolve problems with data submissions, resubmissions, data quality, and delivery issues related to the transmission and/or processing of such data. Works directly with clients to answer any questions that arise about processing their data in a timely and professional manner. Reviews the Data Quality reports that are generated from the processing of the client's data, assessing error rates and questioning unusual findings. Works with the client to resolve data quality issues and to obtain sign-off for database closure. Tracks and monitors incoming data submitted by clients using the published data submission schedules specific to that client account. Identifies clients who are delinquent in their data submission; calls those clients to have data sent.  Keeps management appraised of any client submission problems. Is familiar with and understands the different input formats; can assist other teams with client support when needed. Responsible for working with offshore and other processing staff to ensure data is completed accurately and in a timely fashion. Responsible for gathering reference data, working with the client on data resubmissions or cleansing, data validity, data integrity and analysis for the complete data life cycle. Ability to communicate both written and orally with external and internal clients regarding status reports/updates, problem resolution, product timelines, and ad hoc requests. 1-2 years experience in Microsoft Office and advance MS Access A thorough understanding of SQL and relational database management systems (RDBMS), such as Oracle, Informix, MS SQL Experience with UNIX specifically the ability to copy, review and manipulate files Must possess excellent verbal and written skills and exhibit professional demeanor to clients at all times Must possess multitasking ability to manage multiple projects simultaneously without sacrificing quality Must be able to address technical issues with technical and non-technical audiences  Must have strong organizational and quality assurance skills. Flexible to adapt to projects of differing scopes and changes in priority Must be self-directed and motivated, requiring minimal management assistance to accomplish day-to-day activities May be required to provide assistance outside of standard business hours Must be self motivated, detail oriented and a team player Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.   According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the fiscal year 2008 (October 1, 2007-September 30, 2008) and for the fiscal year 2009 (October 1, 2008 - September 30, 2009).     Additional Information: Travel Percentage: 10% Company: Thomson Reuters Location: Durham, NC 27703 Job Status Full Time, Employee Job Category: IT/Software Development Career Level: Experienced (Non-Manager)