Customer Service Representatives Needed for Growing Healthcare Company!

Position Summary: Responsible for providing high-quality customer service, analytical, and documentation support to exceed Care Improvement Plus’ customer expectations General Responsibilities: • Conducts direct outbound phone activity of Care Improvement Plus Special Needs Plan products and services to beneficiaries and providers in Plan service areas • Provides support to sales-related objectives via inbound/outbound customer calls; must be able to meet established call quotas • Ensures accurate and appropriate documentation support that translates into successful development and maintenance of Care Improvement Plus products and services • Meets CMS and state requirements and ensures Medicare beneficiaries understand the products and services they are receiving, including guiding beneficiaries through the enrollment process • Prepares reports setting forth progress, trends, and recommendations • Identifies problems, troubleshoots, and provides guidance to customers; • Adheres and suggests improvement to policies and procedures regarding problem identification, documentation, distribution, and correction to ensure immediate resolution • Serves as liaison with all other division operations and services to keep abreast of policy and procedural changes; • Maintains working knowledge of Medicare/Medicaid regulations, managed care industry, pertinent legislation, and the competitive environment • Other duties as assigned Required Education & Experience: • High school diploma required or GED equivalent • Minimum 3 years customer service experience, preferably in Medicare/Medicaid healthcare arena • Possess solid customer service skills to educate Medicare/Medicaid beneficiaries • Strong and successful sales experience related to insurance products preferred • Computer skills consisting of experience with Windows-based applications and computerized lead management systems preferred Required Knowledge, Skills, and Abilities: • Excellent analytical, critical thinking and problem solving ability; comfortable with Medicare eligible client base; solid understanding of senior issues a must • Must possess exceptional customer service, communication • May be required to work weekends and evenings for special events Apply through www.xlhealth.com/jobs. Excellent benefits package including medical, dental, vision 401(k), tuition reimbursement, PTO and more!We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Company: XLHealth Location: San Antonio, TX 78258 Job Status/Type: Full Time, Employee Job Category: Customer Support/Client Care Industry: Insurance;Healthcare Services Occupations: Account Management (Non-Commissioned);Call Center;General/Other: Customer Support/Client Care Career Level: Entry Levele Work Experience: 1+ to 2 Years Education: High School or equivalent Company: XLHealth Email: Apply by Email