Customer Care Center Representative I

Customer Care Center Representative I

Hill-Rom Holdings, Inc. is the parent company for Hill-Rom's operations and has been a leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, and information technology solutions since 1929. Hill-Rom Holdings, Inc. (NYSE:HRC) currently employs more than 6,500 people worldwide, including approximately 2,000 at its global headquarters. Our mission is simple: Everyday we strive to make a positive difference in the lives of patients and those who care for them.

Hill-Rom offers its associates challenging work experiences, a collaborative team environment, and an atmosphere to continually develop your career. However, the strongest reason for working at Hill-Rom is the opportunity to put your passion for making a difference to work.

We are currently seeking a Customer Care Center Representative I for our Charleston, SC office. We offer an excellent compensation package and comprehensive benefits, including: competitive salary, 401K, Medical, Dental, Vision, Life Insurance and tuition reimbursement.

JOB SUMMARY: In this role you will be responsible for providing exceptional customer service to include answering technical questions about products, contracts, billing, pricing, inventory availability and orders for the OME and Therapy product lines. You will also work closely with sales and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for creating and maintaining exceptional customer value, employee value and shareholder value in an environment that is demanding and changing due to customer expectations and product technology. Answer technical and operational questions, provide information on product features and uses and be the subject matter expert on OME and Therapy Products. Responsible for the customers in the regions assigned which includes ensuring familiarity with their customer?s business needs and that customer orders are managed with a high level of accuracy, customer service and follow through. Answer customer questions regarding accessory items, pricing and inventory availability and contracts. Work closely with the CCC Specialist, sales and field service regarding specific issues with customers through resolution of those issues. Backup the CCC Specialist on managing OME purchase orders for assigned accounts. Maintain technical product knowledge to keep abreast of updates and changes by continued product training. Other duties may be assigned.Qualifications

EDUCATION AND/OR EXPERIENCE REQUIRED:High School Education or equivalent, Associates Degree preferred.Minimum of 3 years Customer Service/Call Center Experience and 6 months Hill-Rom customer service experience or 4 years Customer Service/Call Center Experience with one year in a help desk or technical environment.Take and pass a product training class within 60 days of hire.Prior experience in the medical field is preferred.Bi-lingual in Spanish a plus.Excellent verbal communication skills.Must be proficient in all aspects of JDE or within 60 days of hire.Must be detail oriented.Must be a self-starter.Must have a high level of initiative.Must be proficient with Microsoft Word and Excel.A strong individual contributor who can work effectively in a team environment.Exhibit a professional attitude and appearance.Must be willing and capable of working any shift 24/7/365.

At Hill-Rom, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences each individual has to offer.

M/F/D/V

NOTICE: All applicants receiving offers of employment will be required to pass a drug screen and criminal background check as a condition of hire. It is the policy of the Company to maintain a safe workplace free of the influence of illegal drugs and to vigorously comply with the requirements of the Drug Free Workplace Act of 1988.