Cust Care Rep I,II, or III CT 10-27-08

WellPoint is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.Anthem Blue Cross and Blue Shield, of WellPoint Inc., 370 Bassett Road, North Haven, CT 
 At Anthem, we are dedicated to our mission of improving the health of the people we serve.
We believe the best health care coverage can actually help people stay healthy.
Bring your expertise to our innovative, performance-focused culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.
Start your exciting career!
 

Customer Care Representative I, II or III
Commercial and Public Sector
 North Haven, CT
October 27, 2008
Starting Salary $27,040.00
 
Regular employment with paid training schedule begins on October 27, 2008
Monday-Friday, 8am-5pm, 8-12 weeks.
FULL ATTENDANCE IS REQUIRED.  

The Customer Care Representative, after successfully completing the required basic paid training, will be able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
The Customer Care Representative will: 
Respond to Commercial and Public Sector Customers' questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claimsAnalyze problems and provides information/solutionsDocument information, activities and changes in the databaseThoroughly documents inquiry outcomes for accurate tracking and analysisDevelop and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely mannerResearch and analyzes data to address operational challenges and customer service issuesProvide external and internal customers with requested informationUnder immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in natureUse computerized systems for tracking, information gathering and troubleshootingRequire limited knowledge of company services, products, insurance benefits, provider contracts and claimsSeek, understand and respond to the needs and expectations of internal and external customersOperate a PC/image station to obtain and extract informationPerform other duties as assigned. Please note: A customer service on-line assessment is required for full consideration. This on-line assessment is sent to your email address provided.Please check your email regularly as testing and other notifications are sent to your email address and will require your prompt attention. The test can be taken from any PC that has Internet access. It is free of charge.Testing is not provided at an Anthem site. 


 

Level and salary will be determined by skill and experience:

 

Customer Care Rep I

High School diploma or GED and three to six months experience in an automated customer service environment or equivalent combination of formal education and relevant experience. Basic computing and keyboarding skills including proficiency with database management. Strong attention to detail to accurately enter data and research and resolve questions. Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database.

Customer Care Rep II

High school diploma or equivalent (GED) and generally 6-24 months experience in automated customer service environment, preferably in healthcare or insurance sector or equivalent combination of formal education and relevant experience.

Customer Care Rep III

High schoool diploma or equivalent (GED) required and minimum two years experience in an automated environment, preferably in healthcare or insurance sector or equivalent combination of formal education and relevant experience. Good typing and keyboard skills.  Excellent verbal and written communication skills.  General knowledge of medical terminology, enrollment activities and claims processing procedures.  Health insurance background preferred.  Must pass the appropriate pre-employment test battery. Good written and oral communication skills. Good PC skills. Good problem solving skills. 
Regular full time employment starts on October 27, 2008 
8-12 week paid training schedule
FULL ATTENDANCE IS REQUIRED.