Configuration Analyst I

About Our Company
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

POSITION SUMMARY
This position is responsible for new business implementations as well as maintenance and upgrades to Schaller Anderson business application systems, primarily the QCSI/Trizetto suite of applications. This position provides support to the Configuration Analyst II and III in the Business Application Management (BAM) department. The Configuration Analyst I performs analysis of business rules and regulatory requirements, researches potential configuration issues, gathers information, develops system solutions, performs testing, implements and documents configuration solutions within a change control environment. Works with other departments as well as client (health plan) to identify and implement efficiencies and optimize claim adjudication.

ADDITIONAL JOB INFORMATION
2 years related work experience desired

Fundamental Components & Physical Requirements include but are not limited to:
- Single point of contact for internal/external users.
- Identifies and tracks customer issues and resolves them through research and fact-finding combined with an understanding of applicable business systems.
- Knowledge of Aetna systems and understands system interfaces, back-end rules/logic, and edits.
- Ability to consistently manage multiple priorities.
- Consistently provides accurate information to guide the decision making/resolution process.
- Recommends the elimination of unnecessary or redundant functions.
- Contributes to the organization's Business Plan and KPM's/SLA's.
- Identify trends in customer contact issues, assist with determining business impact and recommendations for change, improvement.
- Recreates system issues for appropriate analysis of root cause.
- Performs related duties as assigned or requested

Required Skills:
EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL WORK EXPERIENCE
- Claims: Claims Administration & Analysis
- Information Technology: Application maintenance & support
- Information Management: Data acquisition, data management, programming and documentation
- Claims: Claims Administration medical claim analyses
- Information Technology: Testing

REQUIRED SKILLS
- Define the problem or problems by describing the root causes creating them
- Define, develop, maintain, and implement changes to processes based on industry standards and best practices
- Document business impact of system issues
- Document issues-defects as required in a standard testing defect tracking system
- Providing Solutions to Constituent Needs

DESIRED SKILLS
- Collaborating for Results
- Driving Change
- Anticipating and Innovating

Schaller Anderson is an affiliate of Aetna.  We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company.

To learn more about this opportunity, visit us at www.aetna.com/working . Under requisition # select 25729 and submit your resume.

Please note that benefit eligibility may vary by position. Click here to review the benefits associated with this position.

We conduct pre-employment drug and background testing.
No agencies, please.


We are an equal opportunity/affirmative action employer.