Collections Technician II

Job Summary:

 

Conduct health history interviews, and provide donor care during the collection of blood units.  Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services.  Work independently with attention to detail and full knowledge of all aspects of the daily collection operation.

 

Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.

 

Major Responsibilities:

 

Comply with all CFR, Blood Services Directives, RSP, Blood Services Letters, Local Operating Procedures and Exposure Control Plan policies and procedures as well as all Red Cross philosophies, structures, policies and procedures.

 

Perform all phases of blood collection (may include allogeneic, directed, plasma, pheresis, apheresis, stem cell, autologous) and donor care according to BSDs, ARCBS directives, the Code of Federal Regulations and local policies and procedures to ensure safe product and optimum donor experience.  Recruit donors for future donations.

 

Assess donor history according to operating procedures, BSDs, and the Code of Federal Regulations within specific guidelines.

 

May assist with therapeutic procedures as needed to ensure patient safety.

 

Assemble and maintain supplies and equipment to ensure a state of readiness.

 

Function with team effort to ensure smooth and efficient blood collection process.

 

Maintain positive public relations to promote a professional image of the ARCBS at all times.

 

Operate ARC vehicles in compliance with applicable regulations.

 

Complete extensive standardized training and demonstrate competency to perform each job function and commit to perform only those tasks for which documented training has been completed.  Provide instruction and training as requested following designation of Preceptor/Instructor status.  Assist with competency assessments as needed.

 

Perform other related duties as necessary.

 

Scope:

 

Balance production, customer service and compliance on a daily basis, ensuring integrity of product and optimum donor experience.  As an integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.

 

Qualifications:

 

High school diploma or equivalent required.  Medical assistant or phlebotomy training, documented satisfactory performance as Collections Technician I, or the equivalent experience is required.  Customer service experience, effective verbal communication, and public relations skills are preferred.  A current valid driver's license and good driving record is required.

 

Please send your cover letter with salary requirements and resume to brcolumbushr@usa.redcross.org or fax to 614-253-6769.