Clinical Support Analyst

Welcome to Genesis HealthCare! We're setting the standard for clinical excellence and responsiveness in meeting the unique needs of every resident and patient in our care. We're focused on becoming the recognized leader in clinical quality and customer satisfaction in every market we serve.

Position Description:

Genesis HealthCare…We're setting the standard for clinical excellence and responsiveness in meeting the unique needs of every resident and patient in our care. We’re focused on becoming the recognized leader in clinical quality and customer satisfaction in every market we serve. We have earned the reputation as a great place to work, with one of the highest retention levels in the industry. A competitive pay and benefits package is only part of the reason. Many of our employees cite Genesis HealthCare's corporate integrity as the main reason they pursued a job here. Honesty and integrity are two of the 12 core VALUES of our company and we take great care in imbedding them into the framework of everything we do. We also see our employees as the vital link between Genesis HealthCare and our patients and residents. In fact, we believe that our employees are our greatest asset - they are the service we provide, the product we deliver and our most valuable resource. For that reason, we take fostering our employees' career growth very seriously. Genesis HealthCare is looking for a Systems Analyst to join our Information Systems team in Kennett Square, PA.Understand the role and impact of clinical information systems required in support of long term care delivery.Work with clinical customers to identify, develop, support and implement clinical based solutions that will optimize patient care.Understand federal and state regulations in order to provide system compliance.Facilitate the requirements gathering and workflow analysis.Participate in quality assurance testing of new software releases.Provide senior analyst level support for new software selection, configuration, and analytical production issues.Function as the liaison between the vendor, customers and internal/external development areas.Drive the process required to meet business customer requests, government regulations or to build interfaces with other systems.Become the system expert, focusing on clinical functionality.Participate on interdisciplinary project teams.Provide demonstrations of software applications to clinical customers.

Qualifications:

College diploma or university degree. Possess excellent written and verbal communication skills.Demonstrable skills developing functional requirements.Have the ability to handle complex and demanding situations that may have established deadlines.Proven track record of analytical, planning and negotiation skills.Knowledge of governmental healthcare regulations. Previous experience supporting healthcare clinical and patient care systems. Ability to lead requirements gathering and design sessions with the business.Ability to document business requirements, workflow, quality assurance scenarios/use cases and turnover documents.Proven project management skills.Skilled in use of industry standard software/tools, e.g. Microsoft Office Suite, Microsoft Project, VisioSuccessful track record developing/managing software installation and conversionDirect patient care experience a plusOccasional travel required