Client Support Representative

Specialty laboratories, is now part of Quest Diagnostics, the nations leading provider of diagnostic testing information and services that patients and physicians need to make better healthcare decisions.Joining these two companies together provides improved convenience and accessibility of diagnostics testing services, expanded diagnostic test development, and enhanced local testing capabilities. In addition, more robust healthcare information technology products and services for our customers.Specialty Laboratories is one of the largest esoteric medical laboratories in the United States. Since 1975 the company has enjoyed solid growth through scientific innovation and superior service. Located in Valencia California, in a new custom designed 200,000 square foot facility.Within the Valencia facility are a wide variety of clinical laboratories, conducting a wide variety of assays. Among the specialty areas are Molecular Biology, Cellular Immunology, Tissue Culture, Flow Cytometry, Molecular Genetics, Cytogenetics, Microbiology, and Chemistry. The site also hosts a Clinical Trials Department and a Research & Development Group.Supporting the clinical lab is a large Client Services Department, Accounts Receivable & Billing and the Information Technology department. Smaller administrative groups including Materials, Facilities, Human Resources and Finance are also located in the facility.

Specialty is currently seeking a Client Support Representative, with a strong Clinical Laboratory background, to support our Hospital and Physicians offices nationally. Client Support Representative is the Company's initial contact with clients and the company's reputation rests with a client's impression of those communications to a significant degree. Duties include fielding calls, providing lab results, answering technical questions and troubleshooting various situations for clients. The Client Support Representative will manage correspondence with clients needing problem notification, identify and research problem samples, and navigate through LIS to resolve client problems.Schedule is Monday thru Friday from 7:00 am to 3:30 pm 

Candidates MUST possess both 2-3 years experience in clinical laboratory/medical terminology and in client/customer service role as well as demonstrate strong communication, organization and phone skills, basic MS Word and Excel, 10-key touch, and the ability to type minimum of 45 wpm.

Along with competitive salaries and a variety of options for work scheduling, regular full time employees who work at least 32 hours per week are eligible for Health and Dental plans, a vision plan and a 401(k) retirement plan - all of which include company contributions. There are also disability plans available, flexible savings plans and college savings plans. The company sponsors, and subsidizes, almost two dozen van pools which transport employees from all over the greater Los Angeles area.Specialty is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
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