Client Services Manager

ABOUT US  iHealth Technologies (iHT) is the leader in Payment Policy Management services and partners with health plans to select, customize, and administer the correct coding of professional, outpatient and DME claims. iHT provides a comprehensive solution including payment policy selection, up-to-date content management, effective configuration, and application of payment policy to assure sustainable performance.

iHT's staff is comprised of experienced industry professionals with significant background in clinical coding, payer operations, and healthcare IT. Through its service approach, iHT's team works to assure the precise application of each client's payment policy. This focus and execution ensures that iHT's clients are able to drive their strategic, financial, operational and provider management initiatives to the bottom line.  With 100% customer retention, our dedication to the success of our clients is proven. We are currently growing with tremendous opportunities for individuals who want be a part of an extremely fast growing, dynamic and successful company who values and rewards its employees. Please visit www.ihealthtechnologies.com  

Job Title: Client Service Manager
Job Category: Healthcare
Business Unit: Medical Policy Services
Location: Dunwoody, GA
Employment Type: Full Time
Mon Dec 10 18:21:46 EST 2007

POSITION SUMMARY:


We are currently seeking a Client Service Manager who has extensive experience in client services, claims and coding knowledge in a payer environment. Healthcare experience is required as well as excellent communication and relationship building skills.

 

MAJOR DUTIES AND RESPONSIBILITIES:

 

· Interface with clients on implementation and ongoing customer service

· Maintain and exceed client expectations.

· Assist with client operational assessment & systems integration.

· Maintain client business rules; working with our Medical Policy department.

· Communicate client business rules & system logic changes or enhancements to various departments.

· Organize monthly inter-department client meetings.

REQUIRED SKILLS:Understanding of medical claims systems and claims adjudication including knowledge of CPT-4, ICD9 and medical terminology. Extremely strong Verbal and Written communication skills - requires 80% interaction with internal customers and 20% interaction with external customers. Analytical, extremely detailed oriented. Experienced with business analysis and reporting. Ability to take initiative and execute strategy to achieve results. Daily use of a database for logging, tracking and customer research. Bachelors or Masters in related subject area. Moderate travel required.iHealth Technologies  offers a comprehensive benefits package including medical and dental coverage, 401(k) Plan, Profit sharing, vacation, paid holidays

iHealth Technologies supports a diverse workforce and is an Equal Opportunity Employer, M/F/D/V Invest in your career and join a growing Healthcare service and solution leader.