Center Office Manager

Company:Concentra Location:Denver, CO 80216 Job Category:Business/Strategic Management Reference Code:conc-00019649 Concentra is an Equal Opportunity Employer. At Concentra, clinical excellence and quality patient care is at the core of every service we provide. As a Center Administrator, you'll use your skills and experience to assist patients and make life better for them and their families. You'll also coordinate and oversee a team of center colleagues delivering quality patient care in the fields of occupational health, preventive medicine, and wellness management. The operational efficiencies of our medical centers have enabled Concentra to become one of the largest medical provider organizations in the nation. With an eye for detail and a commitment to success, our Center Administrators are experts in managing center staff and resources to ensure quality medical care, optimal outcomes, and skillful efficiency for every patient. We want to do this consistently, every day, in every location. When you join Concentra, you'll become part of a network of passionate professionals who are dedicated to patient care and customer service. The friendly atmosphere of support and respect builds a spirit of teamwork and unity among all colleagues as we work together to improve America's health, one patient at a time. If great service is where you shine, Concentra will provide you with the opportunity to deliver quality health care solutions for many of our corporate clients, government entities, and other health care divisions. We'll also provide you with various opportunities to expand your professional experience, including assisting with on-site tours and presenting clinic services to clients, recommending cost saving measures to improve center efficiency, and ensuring the achievement or surpassing of established goals. At Concentra, we believe in our colleagues and encourage them to succeed through personal and welcoming patient care every day. We believe that patient-centered medical care has unfortunately become a thing of the past. If you agree and want to be part of a health care organization that's redefining the patient experience, Concentra can provide you an atmosphere of trust, support, and integrity that will differentiate you from the rest.JOB SUMMARY: Directly supervises and coordinates activities of Center workers to ensure optimal level of center operations and customer satisfaction.MAJOR DUTIES AND RESPONSIBILITIES: 'Directs and supervises employees engaged in Center operations.'Plans and prepares work schedules and assigns employees to specific duties.'Hires, trains, and evaluates Center operations' employees in consultation with Human Resources. Assists Center Medical Director with the hiring, training, disciplining and terminating of back office personnel.'Assists in developing and maintaining new policies, procedures and training programs for the Center.'Prepares and reviews operational reports and schedules to ensure accuracy and efficiency.'Formulates annual budgets and reviews financials with Center Leadership Team monthly.'Recommends cost saving methods to improve efficiency of Center.'Assists sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals.'Provides technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations)'Manages on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.'Supports Leadership Team to identify problems with service to clients. 'Ensures all certifications are current. 'Supervises testing by medical staff to ensure proper performance.'Participates in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work. 'Performs other duties as assigned. EDUCATION/CREDENTIALS:'Bachelor's degree or equivalent in business administration or related field.JOB-RELATED EXPERIENCE:'2 ' 3 years supervisory experience preferably in medical office environmentJOB-RELATED SKILLS/COMPETENCIES:' Arithmetic knowledge and its application' Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel information systems.' Monitoring skills to assess performance of self and subordinates and operations' Active listening' Critical thinking' Clear speaking ability' Number facility' Fluency of ideas' Information ordering' Proficient in PC word processing software such as Word and spreadsheet software such as Excel' Ability to interface with people using tact and diplomacy' Ability to maintain confidentiality of information ' Excellent written and oral communication skills.' Excellent organization and detail-oriented skills' Excellent problem solving skills' Ability to coordinate and prioritize multiple tasks in a fast-paced environment' Ability to work under pressure' Excellent telephone etiquette' Outstanding professional demeanorWORKING CONDITIONS/PHYSICAL DEMANDS: ' Clinic environment To Apply, Click here The Circle of Success.Concentra's mission is to improve the quality of life by making health care accessible and affordable. We serve the occupational, urgent care, and automobile markets with a wide range of services: Employment-related injury care and occupational health care provided at more than 320 Concentra-managed medical centers in 40 states. Urgent care services provided to the public at selected medical center locations in key metropolitan areas. Specialty occupational health care solutions provided to employers through on-site locations, by traveling to the workplace, or via the Internet and telephone. Automobile claim services through our Auto Injury Solutions division. The Circle of Opportunity. Concentra manages more than 320 medical centers in 40 states and continues to expand our geographic reach through the acquisition of established medical providers and the development of new locations. We are actively expanding our Urgent Care service offering by adding this capability to existing Concentra Medical Center locations. Our specialty health services, which we refer to as our Health Solutions division, is rapidly expanding as we identify new ways to provide customized health care solutions for employers and their workers.The Circle of Teamwork. Concentra brings together talented, compassionate people to solve the highly complex issues of health care delivery, accessibility, and affordability. Every day, we make a difference in the lives of thousands of people through our ability to improve health care efficiency and outcomes. Your career path and development can be on-the-go at Concentra, where you can advance as far as your ideas and performance can take you.