Call Center Reps

ABOUT EDS: EDS, an HP company, is a leading global technology services provider, delivering business solutions to its customers. EDS founded the information technology outsourcing industry more than 46 years ago. Today, as an HP business group, EDS delivers one of the industry's broadest portfolios of information technology and business process outsourcing services to customers in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries, and to governments around the world. WHY EDS: We differentiate ourselves in the IT marketplace by providing outstanding service, innovation and industry thought leadership. To monitor our progress and encourage candid collaboration with our clients, we established the Service Excellence program. It is instrumental to our success in cultivating and maintaining long-term business relationships. Job Description:Under direction supervision, receives and/or places calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/ services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications.Job Essential Functions:Ability to receive and/or make telephone calls to respond to and/or resolve customer inquiries and concerns. Ability to explain company products/services. Ability to recommend products/services to meet the customer's needs. Ability to maintain log of customer inquiries and concerns. Ability to follow procedural guidelines to respond to and/or research customer questions.Position Prerequisites:Demonstrates strong communication skills. A working knowledge of the Medicare policies and procedures is preferred. Minimum of high school diploma or equivalent.**TO APPLY FOR THIS POSITION** Go to the following link: http://www.edscareers.com  Select and click on link “Search for Jobsâ€� Enter requisition number 2401182 in the “Keywordsâ€� field Apply for the position Thank you for your interest!*This position is not one for which the employer will sponsor an individual for employment visa status or pay relocation assistance.EDS and the EDS logo are registered trademarks of Hewlett-Packard Development Company, LP. EDS, an HP company, is an equal opportunity employer and values the diversity of its people. Copyright 2008 Hewlett-Packard Development Company, LP.