CALL ADVISOR

At The Beryl Companies, we partner with our healthcare clients to help build patient loyalty and revenue by creating an exceptional customer experience. We are an award winning employer of choice whose strength comes from our team members who take pride and ownership in the success of our company.  Beryl is dedicated to providing an excellent work environment that includes the empowerment of our people. Visit www.beryl.net to find out why we have received numerous awards for being a great place to work!

People from around the nation call into our high tech call center looking for physician referrals and other healthcare related services. We're growing and need motivated customer service professionals to join our team of dedicated individuals at our Operations Center in Bedford. If you have a strong desire to provide superior customer service, we'd like to speak with you!  DESCRIPTION/OBJECTIVE

Provide accurate and professional information to callers on behalf of hospital client, physician searches, class enrollments, service information, assisting with information updates, and other business directives, as needed in a 24 hour/7 days a week environment.ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Communicates effectively and professionally with internal and external contacts.

 

Meets and supports call center service goals and business objectives by meeting report card standards.

 

Meets attendance standards to support operational goals.

 

Follows proper protocols and specific client requirements.

 

Accurately searches for a physician/specialist based on very specific qualifications and requirements.

 

Provides accurate and thorough information regarding physicians, classes, seminars, screenings, hospital services, or general information about a hospital.

 

Processes enrollments in requested event and provides all related information to caller; credit card processing may be required as well.

 

Attends recurrent training sessions to ensure the client knowledge is current.

 

Communicates data errors and updates to our Client Services Department by sending an Advisor-to-Supervisor Message (ASM).

 

Assists with call back projects and/or completes online updates for a specific client, as needed.

 

Completes online appointment requests.

 

Researches and corrects call management errors and places call backs as needed.

 

Completes client research projects and assists with creating training manuals for new projects.

 

Participates in a focus group for client visits, as needed.

 

Supports other business needs as required. 

 

Other duties may be assigned. 

 

 

REQUIREMENTS

 

High school diploma or general education degree (GED).

 

Specific experience to include one year of customer service experience.

 

Highly developed written and verbal communication skills, to include proper grammar, spelling and sentence structure.

 

Accurate touch-typing with a minimum speed of 30wpm.

 

PC literate in a Windows environment.

 

Bilingual, Spanish skills and healthcare knowledge, a plus.