Accounts Receivable Representative II - CBO

Company:Concentra Location:Addison, TX 75001 Job Category:Medical/Health Reference Code:conc-00018626 Concentra is an Equal Opportunity Employer. JOB SUMMARY:Working under indirect supervision, responds to customer inquiries and performs various clerical administrative duties required for processing billing transactions to ensure timely and accurate collections of payments, daily reconciliation of cash and accurate reporting while maintaining orderly, well documented files and reports in accordance with Concentra policies practices and procedures.MAJOR DUTIES AND RESPONSIBILITIES: 'Communicates with various customers including employers, insurance companies, TPAs and labs to answer questions and resolve issues'Researches and adjusts billing discrepancies'Processes rebills and needed correspondences'Receives researches and responds to incoming questions or complaints; provides information, explains policy and procedures, and/or facilitates a resolution'Updates and submits employer profile information as necessary'Prepares and/or processes documents; reviews for accuracy and completeness; updates information and compares elements for consistency'Prepares and processes billings and related documents; reviews invoices and checks for accuracy of figures and code authorizations, exceptions, etc.'Performs other duties as assignedA/R Aging Report'Initiates collection calls to insurance companies, employers, to make payment arrangements'Researches Employer Issues and facilitates a resolutionDocumentation'Requests documentation from clinics to support charges and expedite resolution of discrepancies'Addresses correspondence and customer requestsRebills'Generates rebills for open balances'Corrects insurance information and redirect bills to appropriate payor'Updates employer changes and re-submits corrected bills EDUCATION/CREDENTIALS:'High school diploma or equivalent/some college preferredJOB RELEVANT EXPERIENCE:'Minimum of one to three years collection experience (occupational health preferred). Medical billing courses may take the place of on-the-job experience.DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:'Medium skill with Microsoft Excel, Outlook, Word required'Demonstrated excellent communication and organizational skills 'Demonstrated ability to handle multiple tasks'Demonstrated ability to write or draft correspondences, reports, documents and/or other written materials'Demonstrated excellent writing and documentation skills 'Demonstrated ability to work independently with minimal supervision'Demonstrated outstanding customer service skills'Demonstrated strong problem solving skills 'Demonstrated ability to assist peers and train new colleaguesWORKING CONDITIONS/PHYSICAL DEMANDS: 'Office environment'Sitting for extended periods of time'Heavy telephone work To Apply, Click here The Circle of Success.Concentra's mission is to improve the quality of life by making health care accessible and affordable. We serve the occupational, urgent care, and automobile markets with a wide range of services: Employment-related injury care and occupational health care provided at more than 320 Concentra-managed medical centers in 40 states. Urgent care services provided to the public at selected medical center locations in key metropolitan areas. Specialty occupational health care solutions provided to employers through on-site locations, by traveling to the workplace, or via the Internet and telephone. Automobile claim services through our Auto Injury Solutions division. The Circle of Opportunity. Concentra manages more than 320 medical centers in 40 states and continues to expand our geographic reach through the acquisition of established medical providers and the development of new locations. We are actively expanding our Urgent Care service offering by adding this capability to existing Concentra Medical Center locations. Our specialty health services, which we refer to as our Health Solutions division, is rapidly expanding as we identify new ways to provide customized health care solutions for employers and their workers.The Circle of Teamwork. Concentra brings together talented, compassionate people to solve the highly complex issues of health care delivery, accessibility, and affordability. Every day, we make a difference in the lives of thousands of people through our ability to improve health care efficiency and outcomes. Your career path and development can be on-the-go at Concentra, where you can advance as far as your ideas and performance can take you.