Field Support Technician

Company: BAE Systems Information Technology Location: NJ 07470 Job Category: Manufacturing/Production/Operations View this video View our Career Video Length: 2:39 min BAE Systems is the premier global defense and aerospace company delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, information technology solutions and customer support services. With 97,500 employees worldwide, BAE Systems' sales exceeded $31.4 billion in 2007. BAE Systems Information Technology is one of the largest IT providers to the U.S. Government with over 5,000 employees in 30 states. As a full-service solutions provider our programs enable the mission and span the life cycle by providing capabilities that support: Enterprise Architecture; Network Systems Management; Information Delivery; Mission Specific Applications Development; Managed IT; and Mission Critical Intelligence Analysis. Supports computer users with installation of hardware/software and networking components to meet personal computer needs Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems Assists with computer studies, projects, and implementation of policies throughout area of assignment Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment Diagnoses and resolves moderately complex end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process Participates in the deployment of new software platforms Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete Verify with the customer that the problem has been resolved and close case Required 4+ Years with HS or 1+ Years with AA People are the greatest asset in any Company ... BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential. We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high performance culture. Join us ... To Apply for this position, please CLICK HERE Learn about BAE Systems  |  View all BAE Systems opportunities  |