9-1-1 Calltaker Police/Fire/EMS Dispatcher

 

Come to work for the best 9-1-1 Dispatch Center in Texas!

 

The City of Plano, TX Public Safety Communications department is a state-of-the-art facility with a focus on technology, safety, and professionalism.  We are accredited through the Commission on Accreditation for Law Enforcement Agencies and we are looking for new members of our team.  We offer a competitive salary, a training program second-to-none, and the opportunity to help someone each and every day that you come to work!  This job posting will remain active until all positions are filled.

 

9-1-1 Calltaker

Salary Range: $27,302 - $39,042 per year

Starting Salary Range: $27,302 - $31,215 per year with consideration taken for previous experience.

 

The 9-1-1 Calltaker is an entry-level position closely monitored and supervised.  They are assigned to answer 9-1-1 emergency and non-emergency calls for service.  9-1-1 Calltakers must be able to accurately enter calls for service via a Computer Aided Dispatch system and must be able to control stressful situations in a calm and concise manner while performing multiple tasks.  Within one year of employment 9-1-1 Calltakers may be able to train to become a Police/Fire/EMS Dispatcher. 

MINIMUM QUALIFICATIONS One year experience in a customer service environment. One year experience in a multi-task environment. Computer skills using Windows-based programs and data entry or word processing experience. Knowledge of telephone skills as related to a multi-function phone or PBX system. Ability to type a minimum of 35 words per minute and 3400 keystrokes per hour. Availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed. High school diploma or GED.

 

Police-Fire-EMS Dispatcher

Salary Range: $32,900 - $47,377 per year

Starting Salary Range: $32,900 - $37,725 per year with consideration taken for previous experience.

 

The Police-Fire-EMS Dispatcher is an experienced position responsible for all duties required of a 9-1-1 Calltaker in addition to maintaining accurate status and dispatching of Police, Fire and EMS units to calls for service.  Dispatchers will conduct computer searches through local, state and national databases for wanted persons and stolen property.  Other responsibilities include NCIC duties, initiating the City’s emergency warning system and monitoring multiple radio channels.

 

MINIMUM QUALIFICATIONS (in addition to 9-1-1 Calltaker qualifications) One year experience in a police, fire, EMS, military, aviation or other similar communications environment using a Computer Aided Dispatch system. One year experience in a position with high public contact requiring decision making and problem solving. Knowledge of the difference between civil and criminal law. Knowledge of the practices and procedures used by police and fire departments.

 

City of Plano Benefits

 

COMPENSATION Competitive Compensation Plan Annual Performance Reviews and Merit Increases Longevity Pay

 

RETIREMENT BENEFITS Employee and City contribution to the Texas Municipal Retirement System City Contribution to a Retirement Security Plan 20-year Retirement Regardless of Age

 

MEDICAL INSURANCE BENEFITS Comprehensive Medical, Dental, and Prescription Drug Benefits Voluntary Vision Plan, Voluntary Group Cancer Insurance, Voluntary Hospital Gap Plan, Voluntary Pre-Paid Legal Services

 

LIFE INSURANCE BENEFITS City Provided Group Life Coverage and Optional Additional Life Insurance

 

PAID LEAVE BENEFITS Three Weeks Paid Vacation and Nine Paid City Holidays Three Weeks Paid Sick Leave and Bereavement Leave Military Leave and Administrative Absence with Pay

 

OTHER BENEFITS Deferred Compensation Program Flexible Spending Account Program College Tuition Reimbursement Program Employee Assistance Program Long Term Disability Insurance

 

All applications must be completed on-line at http://www.plano.gov/Departments/HR/employment.htm

 



Further details of City of Plano benefits can be found at

http://www.plano.gov/Departments/HR/sum_benefits.htm  

THE CITY OF PLANO IS AN EQUAL

OPPORTUNITY EMPLOYER AND AN

ADVOCATE FOR WORKFORCE DIVERSITY