GENERAL MANAGER (SALES & OPERATIONS) FOOD DISTRIBUTION INDUSTRY
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Summary :
Directs, manages and coordinates all Branch functions including procurement, production, warehousing, distribution, sales, collections, and accounting/reporting/administration. In an administration hands-on fashion, manages the organization to meet or exceed objectives by performing the following principal/essential accountabilities personally or through subordinate staff. Support the Core Values and Strategic plan. Hands–on role manages to meet or exceed objectives by performing the following principle/essential accountabilities.
Essential Duties and Responsibilities :
GENERAL MANAGEMENT
· Manages all Branch activities in accordance with policies, guidelines, and procedures established by Executive Management. Manages Branch activities in a way that will achieve both short and long term goals of the Branch and Company.
· Develops Branch Strategic Plan, tactics, programs, policies, and procedures to optimize use of facilities, equipment and employees and achieve sales and profit growth as established with Executive Management.
· Reviews market analysis to determine customer needs, volume potential, price schedules, and discount rates, developing sales programs to meet or exceed goals of Branch and company. Determines Branch product offering and pricing consistent with company strategies and financial expectations. Supports the promotion and success of the brand.
· Keeps informed of new training methods, techniques of competitors and pending introduction of new company products to determine training needs for the Branch. Develops and directs training plans, programs and procedures to ensure current and effective training programs for Branch personnel.
· Develops and implements procedures and practices, studies workflow, sequence of operations, and department structures to optimize branch efficiencies.
FINANCIAL
· Prepares Branch plans and operating budgets based on broad corporate goals and growth objectives.
· Reviews operating results of designated Branch, compares them to established objectives, and takes steps to ensure that appropriate measures are taken to meet or exceed expectations.
CUSTOMER FOCUS
· Maintains personal relationships with key accounts. Maintains a proactive, visible relationship with entire customer base.
· Treats all customers (both internal and external) with dignity, respect, courtesy and kindness.
· Responds to all customer inquiries and requests to insure customer satisfaction.
Supervisory Responsibilities:
· Directly supervises Branch operations including Sales, Warehouse, Distribution, Purchasing, and Administrative / Accounting personnel.
· Responsible for the overall direction, coordination, and evaluation of these staff in a manner that creates harmony within the workforce, and promoting an attitude that will ensure successful results.
· Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include interviewing and hiring; planning, assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems
· Under the direction of the Vice President of Human Resources works directly with affiliated Local Union representation and assists with contract negotiations. Adheres to the applicable Collective Bargaining Agreement without deviation.
· Ensures that personnel maintain knowledge and skills level necessary to accomplish Company objectives. Develop departmental leaders for succession to higher levels or responsibility. Work closely with Vice President of Human Resource Development to design, develop, and implement departmental training and education programs.
OTHER DUTIES AS ASSIGNED TO MEET COMPANY GOALS
Competency :
To perform the job successfully, an individual should demonstrate the following competencies :
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Education and/or Experience :
Bachelor's degree; 5-7 years of related experience and/or training; combination of education, experience and training. Participation in industry associations a plus.
Language Skills :
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to employees, top management, and/or public groups.
Mathematical Skills :
Ability to work with mathematical concepts such as probability and statistical inference. Ability to calculate discounts, interest, commissions, proportions, using concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability :
Ability to define and resolve problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills :
To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations :
Valid driver’ license issued by the State where assigned.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; talk or hear and taste or smell. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit, stoop and kneel. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Must be able to travel to customer sites, the Corporate office and other Branch locations as needed.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment, with considerable time spent in a warehouse and/or manufacturing plant with possible exposure to moving machines and equipment.
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