Technical Application Support-Unix/SQL

This is a 6 month contract with possible extensions up to 2 years in Morrisville, NC.Main Duties/Responsibilities of the Role Support role involving the handling of calls/emails from Repo business users across Asia-Pacific and Europe. The candidate will be expected to communicate effectively with the business and resolve incidents by coordinating with other IT teams. Responsibilities - Monitor support mailboxes and hotline channels - Monitor regional end of day batches - Communicating directly with business users – receiving calls from users, listening to their issues and dealing with their requests appropriately, through direct action, redirection or co-ordination. - Resolving order and trade related issues – determining whether orders have been executed, identifying incorrectly booked or rejected orders efficiently, investigating STP failures (such as incorrectly routed trades). - Resolving pricing/analytics queries – investigating issues involving price publication and checking analytics - Incident logging and tracking - Perform periodic start, intra-day, end of day system health checks and site checks - Managing releases and changes to the production environment. - Design and Develop AVS scripts for feeds / reports for users - Produce and maintain support knowledge base and documentation Skills and Experience Required Skills: •Excellent verbal and written communication skills. Must be able to communicate with non-technical end users as well as other IT teams. A fair amount of user interaction will be over the phone with users based in US, Europe and Asia Pacific. Knowledge of SQL, shell scripting, unix and windows environments. Essential Skills •Excellent verbal and written communication skills in dealing within IT and with providing support to end users. •Able to perform in a high pressure and highly dynamic environment. Candidate must have attention to detail; have the ability to work independently and also as part of a group; possess excellent communication skills and inter-personal skills; have a willingness to learn new skills and do whatever is necessary to "get the job done". Suitable candidates will be results-oriented, goal-driven self-starters •Highly analytical, pro-active and detail oriented. •Demonstrates professional development. Desired Skills: •Knowledge of ITIL or other Incident Management processes •Experience in working within a customer facing help desk support environment. •Working knowledge of service management tools (e.g., Remedy). Please send resume to jennifer.wollin@modisit.com Job Reference Code: JW-TAS Company: Modis, Inc. Status: Full Time, Temporary/Contract/Project Location: Morrisville, NC 27560 Job Category: IT/Software Development Career Level: Experienced (Non-Manager)