Team Ldr-Credit

Team Leaders in the SDN work to service their people in a dynamic, ever changing environment. This is a critical role, as they are ambassadors of "the brand". They have the opportunity to excite our customers and deliver on the brand promise. They inspire and motivate their team through coaching and development. They are responsible for looking for ways to make their best employee even more effective, to turn around poor performers and enhance the skills of the average performer. They act as change agents and are a critical resource for enabling and motivating their team to deliver extraordinary customer care. American Express is an Equal Opportunity Employer. QUALIFICATIONS: This individual must be customer service oriented and willing to help people. This individual is results oriented, demonstrates enthusiasm, resilience and a will to win attitude. They must have the ability to effectively communicate verbally as well as in writing. Be able to delegate, build strong relationships, drive continuous process improvement and handle multiple priorities. They need to be an analytical thinker, problem solver and decision maker. Effective coaching, training and development of others are required as well as having strong time management, organizational and follow through skills. - Ability to work any schedule offered within hours of operations (Mon-Sun 7a-Mid) - Knowledge of Credit and Collection practices and policies - Knowledge of MS Office applications, Lotus Notes and other general PC skills - Experience driving team results in late stage collections environment - Must have 2 years 3rd party collections experience If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=564010-3-263