Supervising Operations Associate - Mail Services

The Supervising Operations Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include leading a team in mail distribution, package delivery, and courier services.Job Responsibilities: Sort incoming USPS mail and special mails (Fed Ex, UPS, Parcel Post, etc.). Deliver mail to each department, person, or pre-established drop area as required, including special and rush packages. Sort and stamp outgoing mail, using postage equipment according to policy and regulations. Prepare outgoing Certified, Registered, Insured articles, and special mailings. Pickup outgoing mail from pre-established drop areas. Maintain logs and records on all incoming/outgoing mail as required. Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines. Assess incoming requests selecting the best equipment and resources for successful completion. Handle sensitive and/or confidential documents and information. Train new employees on policies and procedures. Communicate with manager and client on job or deadline issues. Requirements: Job Requirements: High school diploma or equivalent. Minimum of two years mail service experience, preferably in a legal, banking or large corporate environment. Understanding of postal equipment, including standard shipping software. Awareness of postal rules, with the ability to explain relevant regulations to clients. Provide customer assistance by answering telephone calls and emails. Ability to lead and direct employees. Ability to make independent decisions and use problem-solving skills. Ability to work in a fast-paced team environment. Attention to detail with emphasis on accuracy and quality. Ability to prioritize work to balance multiple projects and deadlines. Excellent verbal and written communication skills. Exceptional customer service skills. Intermediate computer skills required. Must be able to lift up to 50 lbs. on a regular basis. Must be able to work standing up all or most of the time.Williams Lea offers an exciting and supportive business environment.  We develop our people and reward their contribution.  We work with openness and integrity.  We are an equal opportunity employer.  We maintain a drug-free workplace and perform preemployment substance abuse testing.Apply Online Williams Lea is an Equal Opportunity Employer.