Senior Customer Service Representative

(Reference code: 0006D0) Status: Full Time, Employee Location: Jacksonville, FL 32224 Job Category: Customer Support/Client Care Career Level:Experienced (Non-Manager) Education Level: Some College Coursework Completed Job Description: The Allstate Corporation is the nation’s largest publicly held personal lines insurer. A Fortune 100 company, with $156 billion in assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the “You’re In Good Hands With Allstate®â€� slogan. Allstate was founded in 1931 and became a publicly traded company in 1993.  Interact with multiple online systems while speaking with customers. Meet performance quotas and service objectives in a fast paced call center environment. Strong discipline to adhere to schedule. Advance call handling skills and behaviors. Advanced communication skill, inclusive of verbal, written and interpersonal. In depth knowledge of all products currently issued and serviced within the established AOR. Ability to quickly learn new product, and apply knowledge to inbound customer needs. Ability to clearly and concisely explain product features and options. Commitment to Customer Service Excellence required.  Complete on the job and/or classroom training as required to remain on the job. Qualify on pre-employment screening. 2+ years inbound call center experience. Some College Course work preferred.