Retirement Plan Communication Associate

John Hancock is a subsidiary of Manulife Financial, a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. The Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. John Hancock can be found on the internet at www.johnhancock.com Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '0945' on the SEHKReporting to the Retirement Plan Communication Manager, the incumbent conducts enrollment meetings, educates, and responds, to customers regarding their John Hancock (USA) contract and ensures that customers are able to make maximum use of John Hancock's customer technology. The incumbent sets up appointments with customers, travels to their place of business, conducts meetings with both the employer and employees and responds to their questions and concerns about the products and the use of a 401(k) savings vehicle. Set up and conduct effective enrollment meetings to communicate 401(k) and investment concepts. Encourage potential participants to participate in their 401(k) plan. Respond to concerns and questions raised by customers and participants. Assist customers, TPAs and brokers who wish to conduct enrollment meetings to ensure that John Hancock is correctly represented and all enrollment tools are used effectively. Assist and educate customers on the administration of their plan and the client technology available to them. Respond to any concerns about the products and their administration. Call on existing customers to ensure that they are satisfied with John Hancock, have no service concerns and meet requirements for local assistance. JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V Excellent understanding of retirement plans, especially 401(k)  Good knowledge of investments and retirement planning concepts  Able to work independently, frequently traveling and developing own schedule  Excellent interpersonal, communication and persuasion skills, ability to finesse in tough  situations, ability to communicate complex subjects to differing levels of sophistication  Excellent time management and organization skills  Creative problem solving skills  Good understanding of how computers are used in the business environment  Excellent knowledge of Windows and common business applications. JOB INFORMATION Company: Manulife Financial Location: Detroit, MI 48201 Status: Full Time, Employee Job Category: Sales/Retail/Business Development Learn more about the company Click here for video Length: 1:15 min Vibrant Culture     •     Wealth of Opportunity     •     Company with a Conscience