Process Improvement & Quality Control Supervisor

Position Summary

Supervise employees in all facets of Department.

Principal Responsibilities
• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Act in place of manager in absence.
• Lead and participate in multiple Loan Service projects.
• Lead, train, retain and develop staff.
• Analyze long-term impacts and plans accordingly.
• Addresses potential changes or improvements.
• Strive to make a difference through continued self-improvement.
• Assign and monitor daily activities of employees and coordinate workflow.
• Report to management on staffing, production, and budgetary needs.
• Maintain professional contact/communication with other departments/managers.
• Maintain standards utilizing established written procedures.
• Prepare periodic and special reports.
• Ensure that all functions are processed accurately and timely.
• Coordinate staff activities to meet production goal.

Education and Experience Requirements
• 4 year college degree preferred
• Knowledge and experience in the area of quality control or quality assurance
• Strong technical and financial experience
• 3 years experience in field or related field or commensurate education
• 3 years supervisory or leadership experience

Key Skills, Qualifications and Traits
• Service Excellence
• Oral communications
• Written communications  
• Working with MS Office
• Problem Solving
• Managing Multiple Priorities
• Decision Making and Critical Thinking
• Leadership  
• Team Management and Team Building
• Planning: Tactical, Strategic
• Managing Workforce Diversity

Physical Requirements
Significant time sitting, keyboard & mouse work. Must be able to work flexible shifts