Operations Performance Unit Manager - Retirement Services

Symetra Financial is actively recruiting for an Operations Performance Unit Manager to join our Retirement Services team!  This position will be a primary resource for aligned staff by: o  Creating consistent quality assurance and training programs. o  Project work related to the identification and implementation of process improvement and operational efficiency. o  Establishing, monitoring, and reporting performance metrics across multiple departments. o  Monitoring and adjusting workflows to ensure compliance with established performance standards. o  Reviewing and authorizing customer account transactions. o  Partnering and maintaining positive relationships with agents, employees, and clients. o  Administering salary and performance reviews. o  Completing department audits. o  Assisting Product Line Manager in establishing unit goals and objectives. o  Creation and implementation of procedures and processes across departments.     Job Requirements: o  Prior success in both management and customer service roles required. o  Previous operations experience preferred. o  High level attention to detail and accuracy. o  Strong technical skills; i.e. reporting, data management. o  Proficiency in Access, Excel, and PowerPoint applications. o  Ability to pull and analyze performance metrics and report with recommendations for improvement. o  Demonstrated leadership skills through prior work experience. o  Demonstrated planning, organizational and follow-up skills; ability to multi-task, prioritize, and work under pressure within established timeframes. o  Ability to affect results through others. o  Effective conflict and resolution skills. o  Ability to propose, negotiate and sell ideas. o  Strong oral, written, and multi-dimensional communication skills. o  Strength in the ability to effectively communicate with employees and our customer base on a variety of needs. o  Demonstrated ability to make informed and creative decisions. o  Ability to independently research answers and retain information.   Division/Department : Symetra Financial Travel Required : 0-10% Location: Bellevue, WA 98004 Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: 5+ to 7 Years Career Level: Manager (Manager/Supervisor of Staff) Education Level: Bachelor's Degree