Operations Manager

What are the job responsibilities?

• Effectively manage myriad of functions across all markets within the Plan Administration team with a strong customer centric focus.

• Strong attention to one of our larger clients with focus on retention.

• Manage technology conversions, RFP’s and fund replacements across plan management staff

• Effectively manage staff with strong focus on career development, change management, collaboration and teamwork.

• Act as technical lead for plan management team

• Adhere to and comply with procedures and service standards; actively seek and close gaps within existing procedures and workflow.

• Lead or support a number of key projects and product initiatives within the organization – i.e. Six Sigma projects, Process Engineering, product initiated enhancements, asset retention, Pension Protection Act, etc.

• Maintain department budget

• Other duties as assigned.



Who is our ideal candidate?

• 3 - 5 years of proven management experience in industry or related field.

• Exceptional customer centric focus

• Strong product knowledge in all Retirement Services markets with emphasis on Healthcare and Government a plus.

• Strong leadership abilities in creating and maintaining a dynamic, positive team environment

• Proficient in IRS and DOL regulations.

• Plan administration experience

• Ability to make sound independent decisions

• Change agent to help guide organization through a number of environmental changes

• Strong interpersonal and coaching skills

• Familiar with Process improvement concepts – i.e. Six Sigma.

• Significant project experience a must

• Bachelor’s degree or equivalent work experience

• Series 6 and 26, required, or able to obtain within 3 months of hire.



What else can we tell you?

We are a third party administrator servicing a large Internal Revenue Code Section 457 deferred compensation plan, and operate in a dynamic team oriented environment. Our office in Jackson, MS provides service to customers 8:00 am - 5:00 pm, Central Standard Time, Monday - Friday.

In addition to a competitive salary and bonus plan, we offer:

• Medical and dental coverage for employees, their spouses, children and domestic partners.

• 401K Savings Plan with a dollar for dollar match for the first 6% of eligible pay, multiple investment options, and immediate eligibility and vesting after 4 years.

• Paid Time Off (PTO) bank of days for employees to use for any reason; 20 days in first full year of employment, 23 days beginning in the fifth year of employment.

• Pension Plan based on length of service and eligible pay; fully funded by ING. Vested after 5 years.

• Health and dependent care spending accounts available. Company provided life insurance for employees; may purchase additional for self, spouses and children.

• Company holidays based on the NYSE calendar, jury duty, military leave, bereavement and community service time.

• Opportunities for professional growth and much more!

ING is an equal opportunity employer and we are committed to maintaining a diverse workforce. In addition, ING's diversity accolades include the 2008 Catalyst Award, 2008 List of Places to work for GLBT Equality and 2006 Hispanic Magazine's 'Hispanic Corporate 100: One hundred companies providing the most opportunities for Hispanics.'

Please submit your resume using the link below

https://sjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=335&siteid=77&AReq=14695BR&Codes=MTR