Loss Mitigation Representative II

Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles. HDFS manages over $2.2 billion in customer and dealer loans.

We are currently seeking a Loss Mitigation Representative II to join our Servicing Department.  Under general supervision the Loss Mitigation Representative II is responsible for collection and/or monitoring of complex accounts affected by Replevin actions, Insurance Claims (wrecked or stolen), and Deceased/Estate claims that may require deviation from routine processes and procedures. The Loss Mitigation Representative II will assist with training and identifying areas for improvement.

 

Primary Responsibilities include but are not limited to:

· Under general direction collects either Replevin accounts, insurance claim accounts, or Deceased accounts that may require deviation from routine processes and procedures.

· Files with attorney and bonding service for the processing of Replevin claims, while continuing collection efforts.

· Communicates with vendors on status of claims while continuing collection efforts.

· Communicates with attorney, executor, and beneficiaries regarding deceased customers while continuing collection efforts.

· Can make decisions based on the best interest of Harley-Davidson Financial Services, Inc. and the customer.

· Uses effective time management to ensure customer service experience is satisfactory and meets expectations

· Performs additional duties as requested

· Ensures that all steps necessary are taken to protect the interest of Harley-Davidson Financial Services.

· Responsible for protecting employees, customers and corporate information.  Follows established physical, electronic and procedural safeguards, including policies regarding data protection, segregation of duties, use of passwords, and access to information based solely on business need.  In addition, any company-proprietary information (including but not limited to customer information) may not be transferred or transported outside of HDFS by employees upon leaving the company.

· Maintains a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.

 

Job Requirements:

· High School diploma

· 1-2 years of related experience

· Knowledge of Daybreak or equivalent automated financial system

· Previous experience with consumer credit replevin actions or insurance claims experience required

· Previous heavy research experience in consumer finance environment or equivalent required

· Effective/excellent oral and written communication skills and tact

· Displays an ability to reason, rationalize, make decisions, and develop possible solutions, and shows initiative

· Detail-Oriented and highly organized

· Above average volume of work

· Displays a positive behavior both individually and in a team setting

· PC Literate

· Strong teamwork skills and the ability to interact effectively with all levels of staff

· Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment

· Maintains good attendance and is punctual

 

 

HDFS is an equal opportunity employer, and offers an excellent compensation and benefits package with medical insurance that includes dental, vision and prescription cards, 401K plan, tuition reimbursement, and an employee stock purchase plan. 


Please e-mail resumes with a letter describing your interest and qualification for the position to HDFS-Plano.jobs@hdfsi.com or fax to 469.229.6169. EOE.