Loan Counseling Supervisor (2008088)

Bayview Financial is a full-service real estate investment and mortgage finance company that specializes in meeting the needs of real estate investors, mortgage companies, banks, savings institutions, and loan and securities brokers.We provide our customers with a wide array of products and services, including the origination of small-balance commercial real estate loans, the purchase of residential and commercial real estate loans, the investment in and development of commercial real estate, and the delivery of 1031 exchange services to real estate investors. We source our business through a network of thousands of financial institutions, mortgage companies, third-party brokers and advisors throughout the country.What's more, since we are dedicated to using our own capital to make long-term investments for our portfolios, we employ a highly disciplined approach to underwriting, quality control and loss mitigation.For more than 20 years, we have demonstrated the value of these characteristics by differentiating Bayview Financial in a crowded marketplace and generating tangible benefits for our clients.DescriptionPosition Summary:Provides daily supervision for the assigned Loan Counseling staff. Must possess high customer service skills, strong verbal and written skills, above average negotiation skills and follow up skills, ability to multi task and maintain a professional attitude at all times.Essential Duties and Responsibilities:• Monthly reviews of the Loan Counseling Department accounts.• Monitor incoming and outgoing phone calls.• Monitor employees’ attendance to ensure adherence to set schedules.• Handle and respond to customer complaints.• Program call campaigns through the Davox Auto-Dialer.• Responsible for approving partial reinstatements.• Responsible for approving/denying escrow advances on accounts within the Loan Counseling Department.• Motivates and creates a positive work environment.• Prepares performance appraisals and provide feedback and recommendations to Manager• Trains and coaches the staff.• Special projects as assigned by Assistant Vice President.Required Skills• Ability to work weekends and evenings as required.Skills/Knowledge Requirements:• Must have strong working knowledge of RESPA and the Fair Debt Collection Practices Act. • Must have a high level of interpersonal, oral and written communication skills• Proficient working knowledge of Microsoft Word and Excel.• Must be detail oriented with excellent organizational skills.• Must have professional demeanor and appearance.• Must have the ability and willingness to work in a fast paced environment with a large volume of loans.• Working knowledge of Auto-Dialer and ACD systemsRequired ExperienceBachelor Degree preferred. High School Diploma required. One to three years experience, preferably mortgage collections and collection supervisory experience a plus. Also preferred is the familiarity with the basics of a contact center enviroment including knowledge of a predicative outbound dialer.**NOTE: This position will work Mon-Thurs from 12pm-9pm and Sunday from 1-5pm. ** For consideration, please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=282372&company_id=15703&jobboardid=24Bayview Financial is an Equal Opportunity Employer