IT- Unix/ Wintel Service Desk Analyst

About Deutsche Bank

Deutsche Bank is a leading global investment bank with a strong and profitable private clients franchise. A leader in Germany and Europe, the bank is continuously growing in North America, Asia and key emerging markets. With 75,140 employees in 75 countries, Deutsche Bank offers unparalleled financial services throughout the world. The bank competes to be the leading global provider of financial solutions for demanding clients creating exceptional value for its shareholders and people.

www.db.com

 Role Description:  The ETS Service Desk (ETS SD) e-Trading Analyst will be responsible for support of all existing Electronic Trading Infrastructures across all Business Groups and for on-boarding new connectivity from the ETS Design and Implementation Team (ETS DIT).

 

ETS Network Engineer

 Responsibilities:  This role will interface to IB IT groups and Core IES teams, to provide a Complete Service Offering around the business groups’ Electronic Trading infrastructure providing part of the follow-the-sun RTB support covering all market hours.

 

Background

 

The OBI IT business unit falls within the Global CIO Investment Banking Technology area of Deutsche Bank.  The program comprises ~ 1100 resources across multiple regions – UK, Europe, USA and the Americas, and Asia-Pacific.

 

Overall Purpose of the Role:

 

The Global ETS Service Desk (ETS SD), is responsible for providing a Complete Service Offering around Electronic Trading infrastructures, which will include Exchanges, Alternative Trading Networks, Inter-Dealer Brokers, Client Connectivity, Customer Platforms and Auction Platforms for Europe, the Americas and the Asia-Pacific region.

 Specific Scope

 Provide a Complete Service Offering around all Electronic Connectivity Platforms under ETS responsibility (approximately 140 at the moment).  This Service Offering will comprise of:

-  1st and 2nd level support of all Production, DR and UAT environments

-  Full monitoring suite: ETS Insight

-  Full Outage Management & Reporting function

-  Capacity measurement and management

-  Client, partner & vendor management

-  All tasks, issues, outages & projects tracked and maintained in JIRA

-  Full Knowledge Management Offering using BrainEKP

-  Maintenance of the Contacts and Supported Hardware databases

-  Participation in weekend and out-of-hours work to support the environment

 Liaise with Core IES teams (Unix, Wintel, Networks & Firewalls) to perform any troubleshooting or issue resolution and ensure all the banks IES adhered to.To manage the relationship with the Exchanges/Markets and E-Trading vendors for all Outage or Issue Management and all necessary hardware or software upgrades as specified by the Markets and/or IT providers.

 To ensure that all the Bank’s security requirements continue to be met in the environments.

 Responsible for all back-end components including but not limited to routers, gateways, lines, connections and Exchange/Electronic Trading Vendor-supplied equipment (Black Box) where required.

 Responsible for Wintel software packaging and global roll-outs

 To provide change request capability through the banks change management process

 To build ad hoc tools for the team or users

 To streamline processes and procedures to consistently deliver on tight deadlines

 

Experience/Background:

 Broad technical background with at least 5 years experience in the following competencies: Unix/Linux, Networks and Firewalls and at least 3 years in Wintel including large-scale software distribution.

 Experience in Financial Markets either supporting front office business or trading systems using Exchanges, Alternative Trading Networks, Inter-Dealer Brokers, Client Connectivity, Customer Platforms or Auction Platforms would be a definite advantage.

 Have excellent Interpersonal skills with working with multiple teams within the bank, spanning over geographical locations. Characteristics:

 Ability to perform in high-pressure situationsExcellent communications skillsExcellent problem solving skillsComfortable with complex environments - able to break them down into manageable chunksResults-oriented attitude – a Passion to PerformAbility to build, maintain and leverage strong relationships quicklyCustomer-focused and Service-driven: desire to go the extra mile to provide excellent serviceAble to deal with multiple tasks in parallelEager to learn about new technology and gain new skills as requiredKeen to work and communicate with people at all levelsLooking forward to working with people from many different cultures around the globeStrong team player but also a self-starter able to work independentlyLooking for a long career in a top-tier, global financial organisation Skills Required:

 Unix/Linux & Wintel power-user skillsNetworking/Firewalls – understanding of TCP/IP and firewall technologiesExperience in working with clients and vendorsExperience of troubleshooting complex technical issues involving servers, networking equipment, firewalls, telecommunications networks and client-server applicationsExperience of all Office applications plus VisioDemonstrably strong spoken and written EnglishExperience of working in a large global organisation a plus

 Skills Desired:

 Knowledge of Exchanges, Alternative Trading Networks, Inter-Dealer Brokers, Client Connectivity, Customer Platforms or Auction Platforms.Strong Unix and/or Wintel SA skills and strong shell, perl or python scriptingSolid development backgroundStrong database skills (any of Oracle, Sybase, Informix, mySQL particularly desirable)Web skills including html, xml, php, cgi, javascript, jsp, ajax, web2.0, etcExperience of Dream WeaverAdditional languages (German, Spanish, etc)

 

 

 

*Deutsche Bank is an Equal Opportunity/Affirmative Action (M/F/D/V) employer.*