Front End Collector

Company Description



Founded in 1972 by Don Foss, the world's largest independent used car dealer in the 1970s and 1980s, Credit Acceptance provides vehicle loans to consumers regardless of their credit history.  Without our Company, consumers may be unable to purchase a vehicle, may purchase an unreliable one, or may not have the opportunity to improve their credit standing.  To date, Credit Acceptance has helped to change the lives of nearly 300,000 consumers.

Offered through a nationwide network of over 1300 automobile dealer-partners, our Guaranteed Credit Approval Program provides dealer-partners with the opportunity to deliver credit approvals to consumers within 30 seconds through the Internet using our patented Credit Approval Processing System (CAPS).  Headquartered in Southfield, Michigan, with an additional call center in Henderson, Nevada, Credit Acceptance is a 750-employee growing and progressive Company lead on the values of honesty, teamwork, learning, urgency and fun.  Credit Acceptance is publicly traded under the symbol CACC.  For more information, visit www.creditacceptance.com.

Job Summary



The major purpose of the Loan Collector 1 ? B is to assist the department in the collection of past due accounts that are 30+ days past due.  They are responsible to counsel customers for up-to-date payment arrangements on all incoming and outgoing phone contacts.  By applying communication, negotiation, customer service, skip tracing and collection skills, the Dialer Team Collector leverages our collateral into payments.  Bringing accounts current allows Credit Acceptance to achieve monetary goals, creates positive dealer relationships and allows dealers to achieve their goals, and assists our customers in building a solid credit history.  Dialer Team Collectors are also responsible for inbound calls, responding to a wide variety of customer and/or dealer problems and concerns.  Through these means, the Dialer Team Collector is able to meet their objective of increasing revenue for the company. 

 

 

 

Job Details



General Duties:

q 100% of their time is on an automated dialing system

q Collect on accounts to bring accounts current

q Resolve customer service issues on outgoing calls

q Support route collectors as required

q Meet individual telephone statistic goals

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