Financial Markets Specialist

Professional Employment Group (PEG) is defined by the quality of our service. We understand our customers’ needs. We know our employees’ capabilities. We are driven to fill customer requirements with the right fit the first time.

PEG has been successfully meeting staffing needs since 1984. Likewise, we have helped thousands of job seekers find career opportunities that are both intellectually and financially rewarding. We currently have 3 openings in St. Louis with a large Financial Services client.

Financial Markets Specialist Position

 

Overview

 

This position supports our real-time clients on content (market data and news), functionality, and permissioning queries relating to our desktop products carrying real-time quotes, charting, and analytics.  The individual filling this position should already possess a good foundation in financial markets and have a strong customer-service orientation.  Prior experience in either financial markets or customer service is a plus.

 

Duties and Responsibilities

 

· Continuously build knowledge based on the initial training provided

· Manage resolution from end to end for all client issues.

· Compile documentation into Customer Answer Zone for Customer Support to utilize.

· Provide information and resolve problems with data as they relate to the product.

· Use CRM software to adequately document progress of issues and inform clients of status and expected resolution.

· Accountable for identifying and escalating obstacles influencing timely resolution to customer requests.

· Ability to adjust support procedures to optimize the efficiency of service

· Work in a team environment to provide adequate coverage

· Adhere to quality standards for the department

· Review and Adhere to your daily schedule

· Take on projects as requested

 

 

Experience and Qualifications

 

· 1 year within industry (financial or customer service)

· BA/BS in Finance/Economics/Math/Business/IT or equivalent work experience

· Proficient with Microsoft Office suite and high comfort level with desktop applications

· Outstanding communication skills, strong customer-service orientation