Field Technology Specialist

Description:Provide technology support to the field advisor and staff group. Responsibilities include coordination of corporate driven technology implementation, coordination of training activities, and communication of technology-related information. Perform software and hardware installations and upgrades. Troubleshoot routine/repetitive support problems such as LAN connectivity, passwords resets, new equipment setup, re-imaging computers, etc. Directs users to escalate issues to corporate technology group as necessary. May provide training to users on password management, software, and technology usage policies. Using established guidelines, order new hardware/software and maintain inventory records. May make recommendations to the corporate office & technology partners regarding the introduction & support of technology-based tools.This position is located in: San Francisco, CAQualifications:Ameriprise Financial Advisors sales experience or working knowledge of business model, working knowledge of hardware, software and network (LAN) components of Windows 98, Windows 2000 and/or Windows NT. Excellent written and oral communication skills, ability to understand technology as it relates to the business & communicate this to non-technical personnel, ability to manage multiple priorities, strong client service orientation, four year college degree or equivalent experience.Salary/Benefits: Salary commensurate with experienceWe offer competitive benefits to eligible employees (including medical, dental, and vision plans). We also offer tuition reimbursement, dependent care assistance, domestic partner benefits, 401K and company paid retirement, generous paid time off, legal assistance, and financial planning and more! Ameriprise Financial is an equal opportunity employer.Job Location: San Francisco, CAJob Number: 2377Company URL: http://joinameriprise.com/careers/Company Profile:About Ameriprise FinancialWe are Ameriprise Financial, a FORTUNE 500 company,* a leader in our industry with more than 10,000 branded financial advisors and more than 8,900 employees nationwide. We have nearly 2.8 million individual, business and institutional clients* and $474 billion in assets owned, managed and administered.** Our momentum comes from the personal, long-term relationships we cultivate with our clients and employees. This commitment is the basis of our unique, collaborative approach to financial planning, and the reason why we made the Top 20 on BusinessWeek's 2006 list of Best Places to Launch a Career.*** With us, you can count on a competitive compensation and benefits package, continuing opportunities for advancement and the training you'll need to bring out your full potential. It's time to help people plan for their dreams. It's time to matter more.Climb Your Everest*Source: FORTUNE Magazine, April 30, 2007**As of March 31, 2007. Source: Ameriprise Financial First Quarter 2007 Statistical Supplement, page 3***Source: BusinessWeek, 9/18/06Ameriprise Financial Services, Inc., Member FINRA and SIPC, is an Ameriprise Financial, Inc. company. Ameriprise Financial Services, Inc. is an Equal Opportunity Employer. 2007 Ameriprise Financial, Inc. All rights reserved. (10/07) Learn More | View All Jobs |